Relief Shelter Worker

Nellie’s is a place of respite and rejuvenation for women* and their children navigating a variety of challenges. Through community outreach, skill-building programs, and space for the unhoused to find shelter, clients are empowered to take steps to change their lives. We welcome people who seek guidance as they reclaim their strength and tap into their resilience to find a new path for their life.

The individuals who come through the shelter or access our community outreach programs come to us with unique experiences and needs. Nellie’s mandate to help ALL women and their children, regardless of circumstances is what makes the organization’s work essential.

*Nellie’s affirms the inclusion of trans women and non-binary people in our vision of who we serve and support.

Nellie’s is currently seeking a Relief Shelter Worker to join our team on an occasional, on-call basis. In this role, you will be responsible for providing direct support and services to women and children residing in our 44-bed emergency shelter.

The Shelter

Worker plays an key role in creating a safe, supportive, and welcoming environment for residents while responding to their immediate needs. At Nellie’s, we are deeply committed to cultivating an agency that truly reflects the women we serve.

Direct Support and Services

- Ensure that all tasks are completed and follow up communicated
- Completes intake and all necessary forms for women admitted to shelter on data base
- Provides daily concrete support services to residents, such as TTC., clothing, food, first aid.
- Provides information and referral to both women in the community and shelter residents
- Crisis support to women both over the telephone and in shelter
- Acts as an advocate and provides support and accompaniment as needed




- Support the implementation and facilitation of programming for shelter residents
- Facilitates house meetings as needed
- Mediates conflict between residents
- Ensures the health and safety of shelter residents
- Complete daily routine room checks
- Ensure that chores are completed as per chore list
- Conducts monthly fire drill as needed
- Support cooks during mealtime in the dining room as needed
- Complete Case management follow up
- Works in collaboration with case management worker and liaise with all internal & external service providers relating to clients’ case plans

Shelter Administration

- Ensure that stats are collected and files documented
- Maintains women’s files and completes all shelter documentation on related database
- Maintains service statistics
- Completes all household and shift duties
- Report writing as required
- Maintains office area in an organized, tidy and clean manner.
- Filing and general administration related to office organization.

Social Justice, Community Education and Outreach

- Outreach and participation in community actions
- Participation on Board Committees as required
- Public Speaking and community education
- Liaison with community support services

Other Duties

- Works co-operatively as a member of the shelter team.
- Attends regular relief team meetings, staff training sessions and planning meetings as required
- Share in on-call duties
- Assists with other duties as required,



from time to time, aiding in the efficient operation of the organization

Qualifications

- Post-secondary education in the area of social work/social service or related field of studies
- 2 or more years’ experience working with women in crisis and/or in the areas of homelessness, poverty and violence
- Strong knowledge of the following: mental health and addictions, LGBTQ2+ and harm reduction framework
- Experience in the social service sector ideally in an agency delivering counseling, crisis intervention or advocacy services
- Able to work shifts including nights and weekends
- Consistently demonstrates reliable professionalism in working in, out and across the organization
- Registered social work/social service an asset
- Current CPI certification an asset

Hours: On-call Salary: $29.57/hour Date of Posting: September 8th, 2026 Deadline to Apply: Until filled

Nellie’s is committed to the development of an agency that reflects the women it serves. This position is open to all women*. Woman* signifies anyone who self-identifies as female, femme and/or woman. This includes transwomen, cisgender women, non-binary people who identify as femme or female presenting. Applications from equity seeking groups are strongly encouraged.

Please submit your application by email to [email protected]. Only candidates selected for an interview will be contacted. The successful candidate will be required to provide a Police Records Check for the Vulnerable Sector prior to starting.

Nellie’s is a unionized workplace represented by the Workers United Canada Council, and this position is part of the bargaining unit.

Pay: $29.57 per hour

Expected hours: 7.0 – 25.0 per week

Work Location: In person

📌 Relief Shelter Worker (Toronto)
🏢 Nellie's
📍 Toronto