Hydra Plumbing is looking for a bilingual, organized, and positive remote office manager to join our team in the Greater Ottawa Area.

This role is ideal for someone who enjoys helping customers, staying organized, and keeping communication running smoothly. You’ll be the first point of contact for many of our residential and contractor clients, helping them receive prompt, professional service from the initial call through to scheduling.

Responsibilities

- Answer incoming phone calls, emails, and online inquiries in a friendly and professional manner
- Respond to customers in both English and French
- Qualify new leads and identify customer needs
- Prepare and follow up on estimates and service requests
- Schedule appointments and coordinate technicians using Jobber CRM
- Enter and maintain accurate customer, job, and contact information
- Follow up with leads and past customers to help generate new business
- Communicate scheduling updates with customers and field staff
- Handle customer questions and resolve concerns respectfully
- Keep office records, calendars, and daily tasks organized
- Support the owner and plumbing team with general administrative and sales tasks

Qualifications
- Fluently bilingual in English and French, both written and spoken
- Previous experience in reception, customer service, sales, dispatch, or administration




- Comfortable using CRM software; experience with Jobber is an asset
- Solid computer skills and attention to detail
- Excellent communication and phone skills
- Highly organized and able to manage multiple priorities
- Positive, respectful, and professional attitude
- Reliable, punctual, and able to work independently
- Comfortable speaking with homeowners, contractors, and trades professionals
- Plumbing or construction industry experience is an asset, but not required

What We’re Looking For The right person is dependable, personable, and proactive. You take pride in helping customers, following through on commitments, and keeping things organized behind the scenes. You don’t need to be a plumber, but you should be comfortable learning about plumbing services and explaining information clearly to customers.

About Hydra Plumbing

Hydra Plumbing provides reliable residential and commercial plumbing services throughout the Greater Ottawa Area. We’re known for clear communication, honest recommendations, quality workmanship, and showing up when we say we will.

To apply, please send your resume and a brief introduction outlining your customer service or sales experience.

Pay: $25.00-$32.00 per hour

Expected hours: 30.0 – 40.0 per week

Work Location: Remote

📌 Remote office manager (Ottawa)
🏢 Hydra Plumbing
📍 Ottawa