Position Summary The Resident Services Manager provides leadership for resident-facing hospitality and designated support services at Trinity Manor at Stonebridge. The role is responsible for creating a welcoming, responsive and well-organized resident experience, with oversight of dining-room/front-of-house service, housekeeping, resident move-ins and move-outs, and the site's safety management program. The RSM works closely with the General Manager and Executive Chef to support consistent service standards, effective operations, communication and resident satisfaction.

Key Responsibilities

- Lead resident-facing hospitality standards with particular responsibility for dining-room and front-of-house service.

- Provide direct leadership to Lead Servers and Servers / Dining Room Attendants, including recruitment, orientation, training, coaching, scheduling oversight and performance management in accordance with organizational policies.

- Establish and reinforce dining-service standards for room readiness, table settings, greeting, meal service, clearing, resident assistance, cleanliness and professional presentation.

- Work closely with the Executive Chef and culinary leadership to coordinate meal timing, menu communication, resident requests, service recovery and front-of-house/back-of-house workflow.





- Oversee designated housekeeping functions, ensuring consistent standards, appropriate staffing coordination and service follow-through.

- Coordinate and oversee resident move-ins and move-outs, including suite readiness, internal departmental coordination, orientation and a seamless transition for residents and families.

- Manage assigned purchasing, receiving, inventory, par levels and supplier performance reviews in accordance with approved purchasing programs and product specifications.

- Lead and oversee the site-wide safety program, including Occupational Health and Safety compliance, hazard identification and mitigation, incident prevention and reporting, emergency preparedness, safe work practices and employee safety training.

Qualifications & Experience

- Post-secondary education in hospitality management, business administration, recreation, seniors living, healthcare administration or a related field is preferred; an equivalent combination of education and relevant leadership experience may be considered.

- Minimum three years of supervisory or management experience in hospitality, seniors living, healthcare, hotel, restaurant, retirement residence or another service-focused setting.

Work Location: In person

📌 Resident Services Manager (Saskatoon)
🏢 TRINITY MANOR AT STONEBRIDGE
📍 Saskatoon