Join Michaels as a Sales Manager in Kingston, ON and lead a high-performing selling culture while driving exceptional customer experiences. Your role focuses on developing a robust sales team and operational excellence.
In this key position, you will support the Store Manager in adhering to company policies and KPIs. With a minimum of three years in retail leadership, you'll be responsible for coaching, customer interactions, and fostering loyalty through effective service processes.
Key Responsibilities:
• Collaborate on SOP adherence to meet legal requirements
• Drive the execution of successful customer service strategies
• Maintain operational continuity as Manager-on-Duty
• Oversee Balloons and special in-store events
• Ensure efficient BOPIS and Same Day delivery execution
Requirements:
• At least 3 years of experience in retail leadership
• Capable of performing physical tasks like lifting
• Must stand and move regularly throughout shifts
• Willingness to work various shifts including mornings
• Expertise in customer-focused coaching and engagement
Explore a fulfilling leadership role with Michaels and shape a memorable retail experience.
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📌 Lead Sales Manager at Michaels, Kingston
🏢 Michaels Stores
📍 Kingston