Shape customer outcomes as a Customer Success Manager 3 with Equinix, the global leader in digital infrastructure. Drive measurable impacts while managing complex global relationships.In this strategic role, you will oversee end-to-end customer lifecycle engagement for complex accounts. Focusing on onboarding, retention, and cross-functional collaboration, your expertise will empower customers to achieve business objectives. You'll be instrumental in enhancing customer satisfaction and driving revenue growth as a trusted advisor.Key Responsibilities:
- Facilitate onboarding sessions for diverse global customers
- Track Customer Success Plans against business outcomes
- Conduct regular Customer Business Reviews with C-level executives
- Identify churn risks and lead mitigation strategies
- Advocate for customers across internal teamsRequirements:
- At least 5 years of relevant experience
- Bachelor's degree is preferable
- Extensive expertise in B2B SaaS or tech environments
- Proven experience managing global enterprise accounts
- Success in enhancing product adoption and retentionBecome a key player in improving the customer journey at Equinix.#J-18808-Ljbffr

📌 Equinix Customer Success Manager 3 Role (Toronto)
🏢 Equinix
📍 Toronto