Shape a high-performing team at TELUS Digital in Morocco as an Operations Team Leader. Focus on coaching and developing customer care and technical support representatives serving Canadian clients.
As a member of the Wireless Operations team, you’ll lead a group of 15-18 agents, enhancing performance and engagement in a dynamic contact center environment. Your role will involve guiding team members, fostering a positive culture, and utilizing strong leadership skills to support operational metrics.
Key Responsibilities:
• Lead and develop a team of customer care representatives
• Provide ongoing coaching and performance feedback
• Drive employee engagement and cultivate team culture
• Monitor key operational metrics and improve results
• Conduct one-on-ones and performance reviews
Requirements:
• 2+ years in a similar leadership role
• Bilingual in English and French
• Solid leadership and communication skills
• Proven track record in performance management
• Ability to work onsite in Casablanca
Elevate customer service support by leading a dedicated team at TELUS Digital in Morocco.
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📌 Operations Team Leader Remote Morocco (Toronto)
🏢 Insight Global
📍 Toronto