Job DescriptionWe are looking for an experienced Service Specialist to join SunSolutions & National Accounts within Group Perks, Business Development. The role reports to the Service Manager, Business Development and is responsible for servicing a block of business while actively participating in the acquisition and installation of new business.ResponsibilitiesArrange service calls with clients and proactively promote Sun Life group benefit products and services.Prepare for and deliver plan member education sessions and benefit fairs.Train and update Plan Administrators and Advisors on E-Services and administrative practices.Participate in finalist presentations.Provide ongoing support to Plan Administrators and Plan Advisors, discovering solutions to issues and sharing ideas for improvement.Understand client wants and needs and take action to exceed them.Work closely with the Implementation Team and new clients during the implementation process to successfully install new business.Gather data from new clients critical to installation of new business.Prepare and implement revisions for plan design changes.Manage target dates with clients and Advisors regarding plan design changes.Actively participate in training, monthly Service Representative meetings, educational training on new product offerings, and process updates.Engage in huddles and team meetings,



sharing learnings constructively.Qualifications & RequirementsMinimum 2 years of experience with solid knowledge of Group Benefits, including products, processes, and distribution.3 to 5 years of relevant work experience in a service-related role.Post‑secondary education.Client empathy and a commitment to delivering excellent service and client experience.Ability to build strong working relationships.Ability to work independently and as part of a high‑functioning team.Strong analytical and problem‑solving skills.Proven ability to meet goals, manage high volumes of work, and collaborate across multiple teams.Excellent oral and written communication skills.Proficiency in technological systems such as Word, Excel, PowerPoint, and others.Strong time‑management and organizational skills.Ability to manage deadlines and exercise influence and negotiation.Strong conflict‑management skills.Valid driver’s license.Benefits & CompensationBase pay range: $60,000 – $97,000. Eligible for Sun Life incentive plans. Flexible hybrid work model. Pension, stock, and savings programs to support future financial security.Other InformationSome travel is required. Additional work beyond the normal workday may be requested. The position is hybrid, offering a choice of office and virtual work based on business needs.Diversity & InclusionWe welcome applicants from all backgrounds. Persons with disabilities who need accommodation may email [email protected].#J-18808-Ljbffr

📌 Service Specialist - $60,000 - $97,000 A Year (Winnipeg)
🏢 SunSolutions & National Accounts
📍 Winnipeg