Client: Supply Ontario

Location: Metro Hall, 55 John Street, Toronto, Ontario, Canada

Work Arrangement: Hybrid – Up to 3 days onsite, subject to Hiring Manager’s discretion

Start Date: November 16, 2026

End Date: May 14, 2027

Business Days: 130

Hours: 7.25 hours/day, 5 days/week

Anticipated Duration: 6 months

Potential Extension: 6 months

Public Sector Experience: Preferred

Job Overview Supply Ontario is seeking a Senior Project Manager/Leader – Release Management Consultant with strong expertise in ServiceNow, IT Service Management (ITSM), Digital Product Release Management (DPRM), Release Governance, and enterprise technology environments .

The successful candidate will lead the design, configuration, implementation, integration, governance, and ongoing support of ServiceNow DPRM capabilities while driving improvements to enterprise release management processes.

Must-Have Requirements

- Experience assessing current-state processes and developing future-state ITSM operating models, governance frameworks, process improvements, and service management best practices.
- Experience designing and implementing integrations using ServiceNow APIs and integration technologies with:
- Digital Product Release Management (DPRM)

- Change Management

- CMDB

- Strategic Portfolio Management (SPM)

- DevOps tools

- CI/CD pipelines

- Other enterprise systems
- Experience establishing and supporting enterprise release governance processes, including:

- Release planning

- Scheduling

- Release calendars

- Risk assessments

- Dependency management

- Deployment coordination
- Post-release reviews
- Knowledge of enterprise technology environments, including:

- Cloud services

- Network infrastructure

- Applications

- Cybersecurity controls

- Telecommunications

- Collaboration platforms

- Information management technologies
- Required Certification: ServiceNow Certified System Administrator (CSA)

Qualifications & Experience

- Minimum 7 years of experience consulting on and delivering IT Service Management (ITSM) solutions in large, complex enterprise environments, including process design, implementation, configuration, and operational support.
- Minimum 5 years of hands-on ServiceNow experience, including configuration, customization, administration, and implementation of ITSM modules and platform capabilities.
- Proven experience facilitating stakeholder workshops, conducting business process reviews, and gathering requirements to translate business and operational needs into ServiceNow solution designs and technical configurations.
- Experience assessing current-state processes and developing future-state ITSM operating models, governance frameworks, process improvements, and service management best practices.
- Proven ability to develop and deliver:

- Training materials

- User guides

- Operational procedures
- Knowledge-transfer sessions

- Support documentation
- Excellent written, verbal,



facilitation, and stakeholder engagement skills.
- Demonstrated ability to work independently and collaboratively within diverse, cross-functional project teams.

Technical Capabilities
- Extensive experience configuring, customizing, and administering the ServiceNow platform and ITSM modules.
- Experience implementing and supporting ServiceNow Digital Product Release Management (DPRM) or equivalent Release Management solutions.
- Strong knowledge of ITIL and ITSM best practices, including:

- Incident Management

- Change Enablement

- Release Management

- Problem Management

- Service Request Management

- Configuration Management (CMDB)

- Service Level Management

- Availability Management

- Capacity Management

- IT Service Continuity Management
- Advanced experience configuring and customizing:

- ServiceNow workflows

- Flow Designer

- Business Rules

- Client Scripts

- UI Policies

- Forms

- Notifications

- Approval Processes

- Dashboards

- Reports

- Performance Analytics
- Experience designing and implementing ServiceNow integrations with DPRM, Change Management, CMDB, SPM, DevOps tools, CI/CD pipelines, and other enterprise systems.
- Solid knowledge of Systems Development Lifecycle (SDLC) methodologies, including requirements analysis, solution architecture, design, testing, deployment, release management, and production support.
- Experience establishing and supporting enterprise release governance practices.
- Knowledge of enterprise technology environments, including cloud services, network infrastructure, applications, cybersecurity controls, telecommunications, collaboration platforms, and information management technologies.

Required Certification
- ServiceNow Certified System Administrator (CSA)

Key Deliverables
- Design, configure, and implement the ServiceNow Digital Product Release Management (DPRM) solution, including release workflows, approval processes, governance controls, forms, notifications, and automation.
- Configure and customize ServiceNow capabilities such as Flow Designer, Business Rules, UI Policies, scripts, dashboards, reports, and Performance Analytics.
- Design and implement integrations between DPRM, Change Management, CMDB, SPM, DevOps tools, CI/CD pipelines, and other enterprise systems.
- Develop and maintain release governance artifacts and reporting capabilities, including:

- Release calendars

- Deployment schedules

- Risk and dependency tracking

- Executive dashboards

- Operational reports

- Performance metrics




- Conduct and support solution testing, including:

- Unit testing

- Integration testing

- System testing

- Regression testing

- User Acceptance Testing (UAT)
- Identify, track, and resolve defects to ensure solution quality, stability, and production readiness.
- Prepare and deliver solution documentation, training materials, knowledge-transfer sessions, and operational procedures.
- Assess current-state release management processes and develop future-state recommendations to improve governance, standardization, automation, stakeholder visibility, and alignment with ITIL and enterprise service management best practices.

Key Responsibilities – Release Management Consultant
- Lead the design, configuration, customization, implementation, and ongoing support of the ServiceNow DPRM solution.
- Facilitate stakeholder workshops and collaborate with business stakeholders, project teams, product owners, and technical teams to gather requirements and develop scalable ServiceNow solutions.
- Configure, customize, and maintain ServiceNow workflows, Flow Designer, Business Rules, forms, notifications, approval processes, dashboards, reports, and Performance Analytics.
- Design, implement, and support integrations between DPRM, Change Management, CMDB, SPM, DevOps tools, CI/CD pipelines, and other enterprise applications.
- Support the full solution delivery lifecycle, including requirements analysis, solution design, configuration, testing, deployment, release planning, production support, and continuous improvement.
- Establish and support enterprise release governance practices, including release planning, scheduling, calendars, risk assessments, dependency management, deployment coordination, and post-release reviews.
- Develop process documentation, operating procedures, training materials, knowledge-transfer sessions, and user support resources.
- Provide expert advice and recommendations on ITSM, Release Management, governance, and ServiceNow best practices to support organizational objectives and operational excellence.

Additional Terms
- City Work Location: Metro Hall, 55 John Street, Toronto, ON M5V 3C6, 15th Floor
- Hybrid Work Policy: Employees are expected to work a minimum of 3 days per week at the city work location, with the remainder of the week working remotely, in accordance with the City’s Hybrid Work Program.
- Onsite Requirement: Up to 3 days onsite, subject to Hiring Manager’s discretion.
- Public Sector Experience: Preferred.

How to Apply If this opportunity matches your profile and interests you, please send the following mandatory documents :

- Updated Resume in Word format
- Skills Matrix and References
- Expected Hourly Rate
- Visa Status
- LinkedIn ID
- Qualification Matrix

Submission Deadline: Wednesday, September 16, 2026 at 1:00 PM EST Email: [email protected] Please note: Without the mandatory documents, we cannot submit a candidate.

📌 – Project Manager/Leader – Senior (Toronto)
🏢 S M Software Solutions
📍 Toronto