Join Felix as a Customer Experience Coordinator, a leading digital healthcare company committed to improving patient outcomes. This remote role focuses on providing empathetic and effective support through online communication. As a CX Coordinator, you will manage chat and email inquiries, ensuring patients receive clear, compassionate guidance. This role demands quick thinking and the ability to address problems directly, all within a fast-paced, mission-driven team. Your work will leave a lasting impact on patient care and satisfaction. Key Responsibilities:
Offer warm, personalized assistance via chat and email
Work with cross-functional teams to enhance patient experiences
Provide clear onboarding support to current patients
Assess and improve AI-driven responses for quality
Record and communicate patient insights for process improvements Requirements:
Customer-facing experience in high-volume settings
Familiarity with Intercom or similar tools
Telehealth background is beneficial
Weekend work required from Saturday to Wednesday
Strong written communication and problem-solving skills Help Felix maximize patient engagement and enhance healthcare experiences across Canada. #J-18808-Ljbffr

📌 Felix Remote Cx Coordinator Position Ottawa
🏢 Felix
📍 Ottawa