Contribute to customer success as a Technical Advisor II at Sherweb in Sherbrooke, QC, where you will deliver high-level technical support and service excellence. Engage with clients via phone, email, or chat every day. In this full time, in office role, you will tackle a variety of client inquiries while documenting issues meticulously. Your bilingual proficiency in French and English will ensure you can effectively assist our international clientele. You’ll work in a supportive culture that values teamwork and integrity as you grow your IT skills. Key Responsibilities:
Provide exceptional technical support to customers
Resolve product issues and guide service configurations
Record customer interactions in ticketing systems
Collaborate with team members to improve service delivery
Conduct ongoing documentation of evolving technical issues Requirements:
High school diploma with IT ambitions
Experience in customer service roles preferred
Fluent in both French and English
Basic knowledge of Windows applications
Skill in simplifying technical concepts for clients Make a positive impact at Sherweb by utilizing your technical support skills in Sherbrooke. #J-18808-Ljbffr

📌 Full Time Technical Advisor At Sherweb Sherbrooke (Canada)
🏢 SherWeb
📍 Canada