Benefits:

Competitive salary

Health insurance

Opportunity for advancement

Training & development

Dental insurance

Free uniforms

Bonus based on performance

Reporting to the Supervisors and Operations Managers, this role will be responsible for the nightly operations within the building.

DUTIES & RESPONSIBILITIES
The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Clean maintains the right to modify job duties and responsibilities at its discretion.

Daily Duties

Review work orders assigned daily and communicate with other associates involved as needed

Start of shift walk through and end of shift inspections

Inspect materials and equipment required for the scheduled jobs is in good working order, report/repair/replace as required

Follow all instructions provided by your superior

Client Site Duties

Complete jobs to specifications and to customer’s satisfaction

Manage work assignments within time allocated, and ensure the materials and equipment taken are recorded on the work orders

Inspect the work completed to ensure the job meets ServiceMaster standards and customer requirements

Complete set up and tear down of events

Handle re-service requests promptly and courteously

Take a personal and genuine interest in providing customer satisfaction

Provide training to Helpers to complete all jobs in accordance with specifications outlined

General Duties

Maintain all equipment to be used to ensure they are in proper working order

Keep the cleaning closets; neat and clean

Maintain comprehensive understanding and knowledge of the business and services offered, advise customer appropriately, qualify jobs to be completed and gain the confidence of clients

Attend training workshops as required

Help train new crew helpers/technicians in accordance with ServiceMaster standards

Maintain professional conduct and appearance at all times

Establish positive rapport with all staff

Provide an exceptional level of service that exceeds the expectation of the client

Conduct all work in accordance with company health & safety policies

Adherence to all company workplace policies

Perform other duties as may be required

Arrive to work on time

QUALIFICATIONS




To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and/or Franchise Owner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A valid drivers license is not required but would be an asset. This position will be a midnight shift requirement as well as some weekends throughout the year.

Characteristic and Ability Requirements

Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines

Strong management, delegation, planning and leadership skills

Effectiveness in the areas of safety and productivity

Effective communication skills both written and verbal

Ability to engage co-workers and deliver excellent service

Thorough decision-making skills

Highly organized, strong attention to detail and ability to multi-task

Demonstrated sound work ethics

Proven ability to build and maintain strong working relationships

Versatile, adaptable and able to work effectively in a variety of settings and with shifting priorities and deadlines

Operates with honestly and integrity with a genuine desire to make valuable contributions to the team

Team player that fosters team-based learning

Works well independently and in a team environment

Educational Requirements
Education Required: High School Diploma

Other Education/Certification/Training preferred: n/a

Work Experience Requirements
Work experience required: Minimum of four (4) years of experience in cleaning services. Experience in commercial cleaning is preferred.





Technical Requirements
Equipment: Vacuum cleaners, dust-aids, portable cleaning equipment, tools

Software: n/a

Other: n/a

Competencies

Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.

Adaptability – treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.

Builds Trust and Respect – treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.

Customer Focus – effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.

Manages Work – manages one’s time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.

Problem Solving – develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.

Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.

Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.

Teamwork – contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.

Physical Requirements
This position requires a high level of physical exertion. Moderate intensity of sensory effort is required.

Working Conditions
There is a low risk of exposure to adverse working conditions.

#J-18808-Ljbffr

📌 Lead Hand (Ontario)
🏢 Servicemasterclean
📍 Ontario