Business Development Representative - Service
Charlesglen Toyota – Alberta’s Celebration Destination! is a family-owned and operated dealership and one of Calgary’s largest Toyota stores. We’re proud of the reputation we’ve built for taking care of our customers, and we’re looking for a strong communicator and relationship builder to join our Service team.

As a Business Development Representative – Service , you’ll often be one of the first people our customers connect with when they need service for their vehicle. You’ll help make that experience easy from the start by answering questions, coordinating appointments, following up with customers and making sure they feel well taken care of.

This is a great opportunity for someone who genuinely enjoys working with people, is highly organized, and can comfortably manage multiple priorities in a busy dealership environment. Automotive or dealership experience is an asset, but strong customer service skills, initiative and the ability to learn quickly are just as important to us.

WHAT WE OFFER

Competitive base salary plus commission

Company-paid advantages, including extended health, dental, vision care and Employee Assistance Program

RRSP matching

On-site café with reasonably priced food

Free lunch on Saturdays for employees working that day

Employee discounts on parts, service and vehicles (conditions apply)

A busy, established dealership with an experienced team and opportunities to learn and grow within the automotive industry

SCHEDULE

Monday to Friday: 9:00 am – 6:00 pm

WHAT YOU’LL DO
Reporting to the Service Manager,



you will help create an exceptional customer experience while supporting the day-to-day appointment and communication needs of our Service Department.

You will:

Respond to incoming customer calls, emails and online service appointment requests promptly and professionally

Schedule and confirm service appointments, ensuring accurate customer and vehicle information

Listen to customers to understand their service needs and accurately document their concerns

Answer general service questions and provide information about recommended services, costs and appointment requirements

Prepare service quotes and coordinate required parts or subcontracted services in advance of appointments

Follow up with customers regarding service needs and upcoming maintenance

Contact customers regarding applicable safety recalls and service campaigns

Conduct post-service follow-up and help promote future service and maintenance

Maintain service follow-up and opportunity lists based on previous recommendations and customer history

Coordinate customer shuttle requirements

Work closely with Service Advisors, Parts, Sales and other dealership departments to provide a seamless customer experience

Maintain accurate customer and appointment information within our dealership systems





Help resolve customer concerns and ensure customers receive timely, professional follow-up

Provide additional support to the Service Department as required

WHAT YOU BRING
We’re looking for someone who is personable, dependable and comfortable taking ownership of the customer experience.

You’ll be a strong fit if you have:

Excellent verbal and written communication skills

A natural ability to build rapport and make customers feel comfortable

Strong organizational and time-management skills

The ability to manage a high volume of calls, follow-ups and appointments without losing attention to detail

Confidence working in a fast-paced environment where priorities can change throughout the day

Strong follow-through and a willingness to take ownership of customer requests

Previous customer service, call centre, appointment-setting or sales experience

Automotive dealership or service experience is considered an asset

Experience with dealership or CRM systems such as PBS is considered an asset

Comfort using Microsoft Office and learning new technology

High school diploma or equivalent

Availability to work the scheduled rotating Saturdays

If you enjoy talking with customers, staying organized, solving problems and being part of a busy team, we’d like to hear from you.

G3 Auto Group is committed to providing equal employment opportunities to all individuals in accordance with applicable human rights legislation. We value diversity and are committed to creating a workplace built on fairness, respect and inclusion.

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📌 Business Development Representative - Service (Alberta)
🏢 Fifth Ave VW
📍 Alberta