Organization - Park Hyatt TorontoDo you want to make a difference in the lives of those around you, be part of something bigger, and love where you work? Join a community that values respect, integrity, inclusion, empathy, experimentation, and well‑being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best. Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.Why should you work at the Park Hyatt Toronto?Complimentary meal during shiftPaid medical days and paid personal daysEmployer RRSP Matching ContributionsComplimentary hotel nights and discounts at Hyatt properties around the worldExtended Health and Dental benefits for you and your dependents 30 days after joiningTuition reimbursement program2023, 2024 and 2025 Great Place to Work CertifiedAbout the Role – IT Support and Digital Innovation AnalystSalary Range: $55,000 to $62,000Position Summary: The IT Support and Digital Innovation Analyst supports the hotel’s day-to-day technology operations, ensuring reliable performance of systems that enable exceptional guest service and efficient hotel operations. The role is responsible for frontline technical support, system maintenance, compliance monitoring, and troubleshooting across hotel technology platforms. In addition to core IT responsibilities, the IT Analyst will serve as the hotel’s AI Champion, helping departments adopt and optimize approved AI tools and digital solutions that improve guest experience, team productivity, communication, and operational efficiency. The ideal candidate combines robust technical troubleshooting skills with curiosity, innovation,



and a service-oriented mindset.Key ResponsibilitiesIT Operations & SupportProvide daily technical support for hotel colleagues and operational systemsTroubleshoot hardware, software, network, printer, telephony, POS, and peripheral issuesSupport guest-facing technologies including Wi‑Fi, and in‑room systemsAssist with onboarding/offboarding activities including user setup, permissions, and equipment deploymentMonitor system performance and escalations as requiredMaintain inventory of IT assets and equipmentCoordinate with corporate IT teams, vendors, and service providers as neededPerform routine system maintenance, updates, and patch managementSupport backup processes and system recovery proceduresMaintain documentation for IT procedures, configurations, and support activitiesEnsure technology standards are maintained across hotel operationsAssist with implementation of new technologies and property system upgradesAd hoc requests and projects as required by IT ManagerCompliance & SecuritySupport compliance with Hyatt, brand, and corporate IT security standardsAssist with cybersecurity awareness and best practices across departmentsMonitor and support compliance controls related to data privacy, access management, and system securityParticipate in audits, vulnerability remediation,



and risk mitigation activitiesAI & Innovation ChampionAct as the property’s AI Champion by promoting practical and responsible use of approved AI toolsIdentify opportunities where AI and automation can improve guest experience and operational efficiencySupport hotel departments in adopting AI solutions for communication, reporting, workflow efficiency, and service enhancementProvide training and guidance to colleagues on effective AI tool usagePartner with operational leaders to pilot innovative digital solutionsStay informed on emerging hospitality technology and AI trendsQualificationsDiploma or degree in Information Technology, Computer Science, or related field preferredApplicable IT Certification such as Microsoft, Network+, Security+ considered an asset2+ years of IT support experience, preferably in hospitality or service environmentsExperience supporting Windows environments, mobile devices, networks, Microsoft 365, and hotel operational systems preferredStrong troubleshooting and problem‑solving skillsExcellent communication and customer service skillsAbility to manage multiple priorities in a fast‑paced hotel environmentInterest in AI technologies, automation, and digital innovationKnowledge of hospitality systems such as PMS, POS, Service Now is an assetAll Candidates must be in possession of identification proving authorization to work in Canada. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.#J-18808-Ljbffr

📌 It Support And Digital Innovation Analyst - C$55,000 - C$62,000 A Year (Winnipeg)
🏢 Park Hyatt Toronto
📍 Winnipeg