About MealSuiteMealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We're a fast-growing team working on meaningful problems that directly impact patient and resident care.About The RoleWe're looking for a methodical and customer-focusedImplementation Project Coordinatorto join ourCustomer Implementationteam. Reporting to theTeam Lead, Customer Implementation, you'll be guiding healthcare and senior living customers through complex implementation projects, ensuring a seamless onboarding experience and setting them up for long-term success with MealSuite's technology.What You'll DoOwn the project - Gather project scope details as needed through discovery and communication with internal and external stakeholders as needed and own all project management, timelines, risk, and scope, on assigned projectsDevelop customized plans to meet customer needs - Customize project plans in Planhat to meet customer needs/project scope, document customer implementation needs, requests, and questions in internal systems and communicate salient information to stakeholders as neededEnsure customers receive superior service - Develop and strengthen relationships with both new and existing customer stakeholders through regular communication of project plans, timelines and account setup requirements/expectations and leverage feedback for continuous improvement to the implementation processBe the point of contact - Educate customers on MealSuite's toolkit, capabilities and best practices to simplify adoption and align expectations and create, monitor,



and update user training plans based on customer needsCollaborate cross-functionally - Collaborate cross-functionally to ensure customer needs are met during implementation and that accounts are smoothly transitioned to Support/Customer Success after implementation is completeRun complex project backup - Assist Enterprise Implementation Managers on large strategic projects as necessaryWhat You Bring1+ years of hands‑on experience in customer implementations within a SaaS environmentFamiliarity with highly complex software implementations, externally facing multi-faceted projects, or equivalentExperience implementing POS systems preferredPMP or CAPM considered an assetExtreme attention to detail and multitasking capabilities, with a particular penchant for prioritizing multiple projects efficiently and effectivelyAstute communication skills (both written and verbal) and a demonstrated ability for active, empathetic listening, especially in a consultative or advisory settingAbility to thrive in a collaborative, fast-moving environmentWillingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam if required)Compensation$64,400 - $77,300 CAD per year / $ 62,800 - $75,300 USD per yearLocationThis role requires working onsite in ourDallasORCambridgeofficetwo days per week. If you're more than an hour away,



apply anyway we're open to discussing options.Why You'll Love Working HereUnlimited paid time off — we trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.Retirement savings support — we invest in your future with RRSP/401(k) matching at 100% up to 3%, because long-term security matters just as much as day-to-day balance.Health benefits — this includes day of medical, dental, and vision options, life & disability insurance, & paid maternity and parental leave.Hybrid flexibility — we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.Work-life balance — this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.Participation in our equity program — we'd love for you to share in MealSuite's success as we continue to grow!Opportunities for career development and advancement — we support our employees in pursuing and achieving their professional goals.Purposeful work with a positive community impact — more than 90% of our North American employees agree that the company's purpose aligns with their personal values. Learn more about our values at mealsuite.Com/careers.Equal Opportunity & AccommodationsWe want to ensure that every qualified individual has an equal chance to work with us. If you require accommodation to our application process, please contact [email protected] of AIMealSuite uses AI‑assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people.Current VacancyThis is a current vacancy, and we are actively hiring for this position.#J-18808-Ljbffr

📌 Implementation Project Coordinator - $64,400 - $77,300 A Year (Winnipeg)
🏢 MealSuite
📍 Winnipeg