We’re building a team of CSR Stars — organized, upbeat people who love helping others, keeping things running smoothly, and making families feel welcome from the moment they walk in.

If you’re someone who enjoys solving problems, staying busy, and bringing valuable energy to the room, keep reading.

What You’ll Be Doing
Greeting families with warmth, confidence, and a smile that says you’re in good hands
Giving tours to new families and helping them feel comfortable
Booking classes, processing payments, and managing registrations
Answering phone calls and emails with clarity and care
Solving issues quickly and calmly
Managing family accounts in our systems
Helping families choose the right program for their swimmer
Keeping the facility clean, organized, and ready for action
Supporting the team with a Whatever It Takes mindset

What We’re Looking For
Friendly, confident communicator
Service oriented with a genuine desire to help others
Organized and dependable
Strong customer service instincts
Comfortable with computers and learning new systems




Calm under pressure
Positive attitude and team-first mindset
Able to multitask and stay composed in a fast-paced environment

Why You’ll Like It Here

We work hard, move fast, and keep things fun. You can expect:
High-fives
Valuable people
Team energy
Real impact
A workplace where effort gets noticed

Our team is strongest when it reflects the communities we serve. We welcome different backgrounds, perspectives, identities, and experiences. Diversity makes us better, smarter, and more fun to be around.

Schedule
Minimum availability of 2 shifts per week
We are open 7 days a week
Adaptable scheduling opportunities available

Preferred Experience
1 year of customer service experience

Preferred Certifications
Standard First Aid (or willing to obtain within 3 months of hire)
Vulnerable Sector Check (if applicable)

Exceptional people are rare. We’re hoping one of them is reading this.
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📌 Customer Service Representative North York Shendy's Swim & Training Centre Toronto
🏢 Making Waves Swim School
📍 Toronto