Shape a high-performing team at TELUS Digital in Morocco as an Operations Team Leader. Focus on coaching and developing customer care and technical support representatives serving Canadian clients.

As a member of the Wireless Operations team, you’ll lead a group of 15-18 agents, enhancing performance and engagement in a dynamic contact center setting. Your role will involve guiding team members, fostering a positive culture, and utilizing strong leadership skills to support operational metrics.

Key Responsibilities: • Lead and develop a team of customer care representatives • Provide ongoing coaching and performance feedback • Drive employee engagement and cultivate team culture • Monitor key operational metrics and improve results • Conduct one-on-ones and performance reviews

Requirements: • 2+ years in a similar leadership role • Bilingual in English and French • Strong leadership and communication skills • Proven track record in performance management • Ability to work onsite in Casablanca

Elevate customer service support by leading a dedicated team at TELUS Digital in Morocco. #J-18808-Ljbffr

📌 Operations Team Leader Remote Morocco (Winnipeg)
🏢 Insight Global
📍 Winnipeg