Join Zurn Elkay as the Customer Service Manager in Brampton, Ontario, overseeing a dedicated team ensuring top-tier customer experiences. This role emphasizes effective order lifecycle management and exceptional team support.

As the Regional Operations Support Manager, you will bring over 7 years of customer service experience with at least 5 years in a managerial position. Your responsibilities will include tracking performance metrics, improving processes, and fostering a customer-centric culture within your team.

You will create quality checks and standard workflows that improve service delivery.

Key Responsibilities:
Facilitate accurate customer order entry and tracking
Communicate and analyze order metrics for improvements




Lead productive operational projects to boost customer satisfaction
Create and maintain service quality expectations
Mentor and guide the customer service team for success

Requirements:
Bachelor's degree in a related field preferred
7+ years of customer care experience required
5+ years of experience managing customer-focused teams
Excellent communication and interpersonal skills
Familiarity with Microsoft Dynamics 365 is beneficial

Elevate the customer service experience and lead a successful team at Zurn Elkay in Brampton.

📌 Brampton Customer Service Team Leader
🏢 Zurn Industries Limited (Canada)
📍 Brampton