Production Incident Support: Handle production incidents end-to-end, including ticket triage, escalation, stakeholder communication, and maintaining runbooks, SOPs, and knowledge base articles for recurring issues.

Release & Deployment Management: Support deployment activities, production releases, hotfixes, and configuration changes. Validate post-deployment functionality and ensure system stability after every release.

Platform Administration & Customization: Administer and manage Salesforce environments, including users, permissions, and data models. Customize Salesforce objects, fields, record types, page layouts, workflows, Lightning components, dashboards, and reports to meet business needs.

Performance Optimization & Monitoring: Perform regular health checks and optimize Salesforce instance performance. Troubleshoot and resolve technical issues related to customizations, integrations, and workflows.

Stakeholder Collaboration: Collaborate with business stakeholders to understand functional requirements and translate them into scalable Salesforce solutions.

Security & Certificate Management: Manage SSL certificates, SAML certificates, and JWT signing certificates used in integrations (e.g., Salesforce to external systems), ensuring timely renewal, rotation,



and avoidance of authentication failures.

Required Skills & Qualifications Salesforce Administration & Customization: 3+ years of experience with Salesforce administration and development, including customizing standard objects (Accounts, Contacts, Opportunities, Cases, Entitlements, Service Contracts), workflows, page layouts, search layouts, and security models.

nCino & Lending Operations: 2+ years of hands-on experience with the nCino loan management system and a basic understanding of lending operations.

Apex & SFDC Development: Experience with Apex programming, Visualforce pages/components, Lightning components, Triggers, Apex Test Classes, Batch Apex, AJAX Toolkit, SOQL, and SOSL queries.

Integrations & APIs: Robust experience integrating Salesforce with external platforms using Salesforce REST APIs and data connectors.

Database & Data Modeling: Proficiency in SQL and relational database management. Familiarity with data modeling concepts such as normalization, denormalization, and entity-relationship (ER) modeling.

Technical Troubleshooting: Hands-on experience troubleshooting production incidents using Apex classes, triggers, test classes, and batch jobs

📌 Salesforce Prod Support Analyst (Toronto)
🏢 Ju0026M Group
📍 Toronto