Secure Every Identity, from AI to HumanIdentity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this recent era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.Position Description:As a Senior Research Operations Program Manager at Okta, you will play a crucial role in building and enabling an impactful research practice. Via close collaboration across research, design, product and engineering teams, you will programmatically manage cross-functional teams’ research needs. You will proactively build and manage the operations for a research beta program, collaborating with other cross-functional functions to plan the necessary infrastructure for this programming to be successful, following compliance and governance best practices.In this role, you’ll get to:Lead research operations and panel management for beta programmingWork collaboratively across multiple teams to empower Okta staff to carry out impactful researchHelp manage the general pipeline of inbound research requests from various teams across the organization, including prioritizing new and ongoing projectsDevelop and maintain research documentation, templates and other informational resources for research methods, procedures and techniquesDevelop internal activities that help cultivate Okta’s broader user research culture and communityHelp teams access relevant knowledge through reviews of past researchSupport cross-functional team members to analyze, share, and store their findings and insightsGrow your colleagues’ research skills and competencies through training workshops, presentations and documentationConduct primary research with both Okta staff and potentially customers to inform the improvement of user research operationsEnsure that user research programs and processes meet accessibility standards and promote inclusion among both Okta staff and customersEnsure compliance with ethical research standards as well as privacy policies and regulationsContribute to the continuing improvement of our research systems, such as our participant panel and research repositoryManage and maintain a database of existing and prospective research participants, proactively building out our panel of participants as neededProvide leadership in program management methodologies and best practices, ensuring consistent and successful delivery of projectsIdentify and manage potential risks, develop mitigation strategies, and resolve project challenges proactivelyQualities that would make you a great candidate for this role:5+ years of experience working in research or operational programming rolesA holistic and collaborative approach to solving problemsProactive approach to making research a team sportA strong sense of ownership, transparency, flexibility, and ability to self-initiate projectsExperience building or managing beta and/or early release evaluation programsExperience managing research panels and/or participant communitiesKnowledge of best practices for leveraging AI tooling, such as Claude and Gemini, to improve efficiency and streamline processesKnowledge of the practices and impacts of inclusive research and design approachesCreativity in supporting challenging research recruitmentsStrong organizational and multitasking skills to manage multiple research programs simultaneouslyStrategic thinking and the ability to align research operations initiatives with organizational goalsExcellent communication and collaboration abilities, with experience engaging with both technical and non-technical stakeholdersKnowledge of UX research approaches and methodologies (including direct research experience to ensure quality of research)Project management and/or operational expertise to ensure programs are sustainable, scalable and delivered within constraintsComfortable with ambiguity and possess a desire to overcome obstaclesA curious mind, a quick learner with a bias for action, and an attention to detailAn ability to train/coach others to ensure the program runs successfully and the people who you're guiding to execute research themselves are fully supportedEducationBachelor's or Master’s degree in anthropology, sociology,



psychology, human-computer interaction, program management, business (or other related field) or equivalent work experienceBelow is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, visit https://rewards.Okta.Com/can.The annual base salary range for this position for candidates located in Canada is between: $118,000 - $162,000 CADThe Okta ExperienceSupporting Your Well-beingDriving Social ImpactDeveloping Talent and Fostering Connection + CommunityWe are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding, use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process.#J-18808-Ljbffr

📌 Senior Research Operations Program Manager - C$118,000 - C$162,000 A Year (Winnipeg)
🏢 Okta
📍 Winnipeg