Role OverviewThe Senior People Operations Specialist is responsible for delivering expert-level HR support within HR Shared Services, handling complex inquiries and providing high-quality service across a variety of HR processes. The role ensures data accuracy, maintains compliance, and drives continuous improvement.ResponsibilitiesEmployee Support and Issue Resolution:Serve as a subject matter expert on HR policies, processes, and systems; respond to and resolve complex HR inquiries related to employment life cycle transactions; and escalates cases to management as needed.HR Data Management and Integrity:Ensure accurate and timely entry of employee data within HRIS and other systems; perform regular audits to maintain data quality, compliance, and consistency across HR Shared Services.Process Improvement and Optimization:Identify and drive opportunities to improve HR processes, streamline workflows, and reduce manual tasks; partner with the HR Shared Services team to implement enhancements and document standard operating procedures.Cross-Functional Collaboration:Work closely with HR Business Partners, Payroll, IT, Benefits, and other teams to address complex issues and ensure cohesive service delivery; act as a liaison between HR Shared Services and other departments for seamless collaboration.Reporting and Analytics Support:Generate and analyze HR reports,



using data-driven insights to manage operational tasks and enhance HR service delivery.Policy and Compliance Adherence:Ensure that all HR processes adhere to company policies, data privacy standards, and relevant labor laws; stay up-to-date on policy updates and communicate changes effectively.Mentorship and Guidance:Assist in training and mentoring team members on HR processes, systems, and service delivery best practices; share expertise to support team development and build a knowledge-sharing culture.Project Participation:Actively participate in HR Shared Services projects such as system upgrades, policy rollouts, and change initiatives; support project planning, execution, and employee communication.Qualifications / What do you need to succeed?Communication and interpersonal skills.Problem-solving ability.Attention to detail and strong organization.Knowledge of HR policies and procedures.Customer service mindset.Technical proficiency with HR systems.Bilingualism (French & English) required for Quebec positions.BenefitsOpportunity to move along a variety of career paths with networking potential.Versatile benefits from day one to meet the needs of you and your family.Inclusive and respectful work environment.Hybrid work options available, offering choice to work from office or virtually.Salary range: $60,000 – $97,000.Equal Opportunity EmployerWe welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process may e-mail a request to [email protected].#J-18808-Ljbffr

📌 Senior People Operations Specialist - $60,000 - $97,000 A Year (Winnipeg)
🏢 Sun Life
📍 Winnipeg