Job SummaryHerizon House is a 30 bed shelter for women and children leaving abusive relationships. We offer crisis intervention counselling, emergency shelter, a transitional housing program, outreach programs and child & family programs. The Shelter Supervisor is responsible for the day-to‑day operations of a 24/7 emergency shelter for women experiencing violence. This role provides direct supervision to shelter staff, ensures high‑quality, trauma‑informed service delivery, and maintains a safe, supportive, and confidential environment for residents and their children.The Shelter Supervisor plays a key leadership role in crisis response, staff support, and operational coordination within the shelter. We are located in Durham Region.Job Type:Permanent, Full‑TimeHours:Monday to Friday with flexibility to work weekends and evenings as required.Reports to:Program ManagerKey Responsibilities1. Staff Supervision & LeadershipSupervise, support, and coach shelter counsellors and frontline staffConduct regular supervision meetings, performance reviews, and evaluationsDevelop staff schedules to ensure 24/7 coverageAct as on‑call support for staff during shifts and after hours/weekends/holidaysSupport staff through crisis situations and critical incidentsPromote a positive, cooperative, and trauma‑informed team environment2. Shelter OperationsOversee daily shelter operations, ensuring safety, cleanliness, and functionalityEnsure appropriate staffing levels for all shiftsMonitor program deliveryEnsure accurate and timely documentation and file managementCoordinate with Facilities to maintain a safe and secure environment3. Crisis Intervention & Resident SupportProvide guidance and support to staff on crisis intervention and safety planningRespond to high‑risk or complex situations as neededEnsure residents receive respectful, culturally appropriate,



and survivor‑centered careSupport conflict resolution among residents when necessary4. Program Quality & ComplianceEnsure services align with trauma‑informed and survivor‑centered practicesMonitor program delivery for consistency, quality, and adherence to policiesSupport implementation of policies, procedures, and best practicesEnsure compliance with funder requirements, standards, and confidentiality protocols5. Collaboration & CommunicationMaintain regular communication with the Program Manager regarding operations and issuesCollaborate with all programs (ie. Children’s program, Outreach, Transitional support) and external partners as neededParticipate and lead in case management and team meetingsContribute to program planning and continuous improvement initiatives6. Health, Safety & Risk ManagementEnsure adherence to safety protocols for staff and residentsRespond to and document incidents, including critical incidentsSupport emergency preparedness and response proceduresPromote an inclusive workplace that supports team membersQualifications/EducationDegree or diploma in Social Work, or a related fieldEquivalent combination of education and experience may be consideredEducation in the area of Violence Against Women/Gender Based ViolenceExperienceMinimum 3–5 years of experience in the violence against women sector or related fieldDemonstrated experience in crisis intervention and risk assessmentSupervisory or leadership experienceExperience working in a residential or shelter settingExperience in a unionized workplace is an assetKnowledge & SkillsStrong understanding of gender-based violence and its impactsKnowledge of Trauma-Informed CareExcellent leadership, communication, and conflict resolution skillsAbility to manage crises calmly and effectivelyStrong organizational and decision‑making abilitiesCultural competency, feminist perspective and anti‑oppressive practice lensOther RequirementsAbility to work flexible hours, including evenings and weekends as requiredCurrent First Aid/CPR certificationClear criminal record check with vulnerable sector screeningDriver’s License and access to a reliable vehicle is an assetWorking ConditionsFast‑paced, high‑stress environment requiring crisis responseExposure to demanding situations24 hour shared on‑call responsibilities are requiredCore CompetenciesCrisis management and decision‑makingEmotional intelligence and resilienceEthical practice and confidentialityCollaboration and adaptabilityLeadership and team developmentCommitment to EquityHerizon House is committed to equity, diversity, and inclusion. We encourage applications from individuals with lived experience and from equity‑deserving communities. We are committed to an inclusive, barrier‑free recruitment and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act. We will provide accommodation to applicants upon request at any stage of the recruitment process. Applicants who require accommodation should contact us and we will work with you to meet your needs.Pay: $60,000.00-$65,000.00 per yearBenefitsCasual dressDental careEmployee assistance programExtended health careLife insuranceOn‑site parkingPaid time offRRSP matchVision careWellness programWork Location: In person#J-18808-Ljbffr

📌 Shelter Supervisor - C$60,000 - C$65,000 A Year (Pickering)
🏢 Herizon House
📍 Pickering