Sales Ask is an AI-powered sales coaching platform that transforms real customer conversations into revenue-driving insights. By recording, transcribing, and analyzing in-person sales interactions, SalesAsk helps teams execute better, close more deals, and scale winning behaviors across every rep.
Role overview
We're looking for a driven and customer-focused Senior Customer Success Manager to own relationships end-to-end from onboarding through ongoing customer management.
You'll work directly with customers to get them live quickly, drive platform adoption, and help them improve sales performance. You'll be highly visible, deeply embedded in their outcomes, and a key driver of retention and growth.
You'll also help us build how Customer Success operates as we scale — this is a foundational role.
What you'll do
- Own the full customer lifecycle — onboarding through ongoing management
- Lead onboarding calls and get customers live quickly
- Train customers on how to use SalesAsk to drive real results
- Run customer trainings and webinars
- Act as the main point of contact — answer questions and guide usage
- Drive adoption and engagement across accounts
- Identify risks early and help reduce churn
- Identify and surface upsell and seat expansion opportunities
- Maintain strong follow-up and communication with customers
- Capture feedback and help improve the customer experience
- Help build processes, playbooks, and customer-facing content
What we're looking for
- 5+ years in Customer Success, Account Management, or similar
- Strong communication skills and confidence working directly with customers
- Comfortable owning relationships end-to-end
- Customer-focused mindset — you care about outcomes, not just activity
- High ownership and urgency — you follow through and don't let things drop
- Comfortable with high-touch, high-volume customer interaction
- Able to manage multiple accounts in a fast-paced environment
- Comfortable identifying growth opportunities within accounts
- Excited to build and improve processes, not just follow them
- Comfortable with ambiguity and figuring things out as you go
This role is not for someone who wants a highly structured environment or a narrow scope — you'll be building as you go. We hire for attitude, ownership, and coachability — we'll support you on the rest.
What success looks like
- Customers get live quickly and actively use the platform
- Strong relationships and consistent engagement across accounts
- Early identification and reduction of churn risk
- Expansion opportunities identified and surfaced across your book
- High customer satisfaction and retention
Why join SalesAsk
- Fast-growing AI company with robust market demand
- High-impact role with direct visibility into customer outcomes
- Opportunity to help build Customer Success from the ground up
- Clear growth opportunities as the team scales
- High-performance, ownership-driven culture
- Remote-first team
- A team that celebrates wins — big and small