This position is permanent full-time and subject to a modified work schedule, continental shift from 6:00-18:00. Bison's Customer Service division offers safety, reliability and exceptional customer service ensuring on-time pickup and delivery of shipments. The Over the Road Customer Service Assistant (OTR CSA) is responsible for performing duties dealing with the day-to-day coordination of freight and truck movement in a particular region. In supporting their regional team, the CSA will have routine customer contact and be able to execute the detailed and administrative work. The successful candidate is required to learn new computer programs and systems applications along with learning a working knowledge of the industry and Bison's network including recent terminology and a detailed knowledge of North American geography.
Specific Responsibilities include:
Provide assistance to Drivers when a breakdown occurs
Work order entry
Creating purchase orders
Utilizing reports to identify incorrect or problem data using established guidelines
Communicating exceptions, initiate corrective action, and report and evaluate the action effects.
Works with Outsourced Maintenance Coordinators to schedule equipment and ensures equipment gets to required shop
Driver & Customer Relations




Our Ideal Candidate will possess the following qualifications:
Experience in a maintenance administrative/coordination role
Excellent organizational skills and record keeping ability
Strong attention to detail abilities
Ability to use and learn computer software and programs
Problem solving ability; recognize, assess, report and provide solutions
Strong interpersonal and communication skills
This position is permanent full-time and subject to a modified work schedule, continental shift from 6:00-18:00.
This job is classified under NOC Code: 14100.
Why Bison: Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
Dispersed work environments that promote a healthy work-life balance
Meaningful and impactful work and projects with an essential service provider
Join our engaging Wellness Program & extracurricular sports teams
About Bison: Celebrating over 50 years in Business
Active in giving back through Corporate Social Responsibility and Charitable Giving
Committed to environmental sustainability
Bison Transport is committed to Diversity and Inclusion in the Workplace.

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📌 Customer Service Assistant, Over the Road (Manitoba)
🏢 3M HEALTHCARE
📍 Manitoba