Maximize customer experience at Embark as a Supervisor in the Contact Centre. Lead a dedicated team while ensuring excellent service and adherence to quality standards.

Embark is seeking an innovative Supervisor for its full-time Contact Centre role at Head Office. You will utilize your leadership skills to mentor the team, manage customer requests, and ensure consistent service levels. With a commitment to internal growth, this position is ideal for professionals with a passion for customer service and team support.

Key Responsibilities: • Supervise daily operations within the Contact Centre • Evaluate calls to maintain consistent messaging • Analyze customer service trends and campaign effectiveness • Train team members in customer retention initiatives • Manage escalated customer inquiries for resolution

Requirements: • University or College degree in Business or related field • 2-3 years in Financial services or call center • Experience in Customer Retention programs • Proficient in Microsoft Office 365 • Robust analytical and communication skills

Lead a team dedicated to exceptional service and innovation at Embark's Contact Centre. #J-18808-Ljbffr

📌 Contact Centre Supervisor at Embark (Winnipeg)
🏢 Embark Student
📍 Winnipeg