Overview
We’re looking for a Field Service Technician to join our team!

Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.

As a Field Service Technician, you maintain and repair Multi-Functional Products and resolve customer scanning/printing issues while maintaining effective relationships with customers and the Sales Department.

Responsibilities

Maintain and repair MFPs and resolve customer printing issues

Perform on-site service of MFPs

Maintain effective relationships with customers and sales

Maintain parts and call management as well as accurate records to achieve KPI targets

Responsible to learn new technologies

5% - Lead referrals and product promotion to existing customers

95% - break-fix and customer support

Understands territory parts budget and inventory control

Must follow the policies and procedures set forth by KMBS

Perform other relevant duties as assigned by management

Qualifications

0-2 years technical/repair of electronics or software equipment

Knowledge of basic Microsoft OS printing and common network concepts

Basic awareness of common solutions

Low to mid end office systems certifications

Basic Color theory





Good verbal and written

Operates independently, requires assistance from time to time

Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations

Travelling within Canada and the US is a requirement

Candidate must provide & maintain valid travel documents at own expense

Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in valuable standing

Standby and afterhours work may be required

Training may require afterhours travel and stay overs including weekends

Perform other relevant duties as assigned by management

Required to achieve Associate Level Certification

Travel within assigned territory, some out of territory work

High School or equivalent

CompTIA A+ Certification / CompTIA Net+ Certification / CompTIA CDIA+ Certification, Microsoft MCP or MCITP Certification (or equivalent experience)

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

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📌 (sr) Field Service Technician (Atlantic)
🏢 Konica Minolta Business Solutions U.S.A.
📍 Nova Scotia