Position DetailsWork Location: Woodstock, Ontario, CanadaHours: 37.5Line of Business: Personal & Commercial BankingPay Details: $22.00 - $27.21 CADJob DescriptionCan you bring your charming self to work and make customer interactions delightful? As a Customer Experience Associate, you will process financial transactions accurately and provide an excellent customer experience while advising on banking solutions.ResponsibilitiesProcess financial transactions like deposits, withdrawals, and bill payments according to operating procedures, industry regulations, and TD’s Code of Conduct and Ethics.Understand and determine customer needs to recommend appropriate solutions while exercising discretion with confidential matters.Respond to and resolve customers’ concerns using standard procedures and escalating non‑standard activities as necessary.Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.Connect personally with customers to advise them on banking solutions and processes.Create a positive, diverse,



and equitable work environment by promoting team effectiveness and participating in personal performance development.Assist the team by respecting coworkers, maintaining dedication, and keeping everyone updated on routine activity status.Deliver quality customer experiences and recommend operational improvements to achieve operational excellence.Job RequirementsHigh School diploma and/or 1+ years of relevant experience.Undergraduate degree or equivalent is an asset.Solid administration, organizational, planning, and time‑management skills for fast‑paced environments.Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet usage.A go‑getter who can exercise initiative and remain accurate and detail‑oriented amid multiple tasks and shifting priorities.A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with diverse people in a calm, courteous, and effective manner.Language Requirement (Quebec only): Sans Objet.BenefitsOur Total Rewards package includes base salary, variable compensation, health and well‑being benefits, retirement programs, paid time off, banking benefits and discounts, career development, and reward & recognition programs.#J-18808-Ljbffr

📌 Customer Experience Associate- Future Opportunities - C$22 - C$27.2 An Hour (Quebec City)
🏢 TD
📍 Quebec City