GardaWorld is currently hiring a full-time Account Manager for our Security Services business line. In this role, you will be responsible for the effective management of all issues within your assigned account portfolio, with a strong focus on delivering a high level of service.You will act as the primary liaison between clients, GardaWorld team members, and internal operations, serving as the main point of contact for client service, employee performance, and incident escalation.If you bring leadership experience and thrive in a fast-paced environment where relationship building, problem-solving, and technology-driven operations are key to success, this is an excellent chance to grow your career with a leading organization.What We Offer:Salary:$60,000Health BenefitsVehicle allowanceFlexible hoursCareer development and advancement opportunitiesRRSP contribution after one year of employmentFull-time permanent positionWhat Makes You the Ideal Candidate:You are a strong relationship builder who can confidently manage client expectations while maintaining high service standardsYou thrive in a fast-paced, ever-changing environment and can juggle multiple priorities without losing attention to detailYou are tech-savvy, comfortable using multiple systems (scheduling platforms, reporting tools, HRIS/ATS), and can quickly learn new technologiesYou have a proactive, solutions-focused mindset, addressing issues before they escalated and driving continuous improvementYou are a hands‑on leader who supports your team, holds them accountable, and leads by exampleYou have strong communication skills, both written and verbal, with the ability to clearly document and report on incidents and operationsYou are confident in making decisions and handling high-pressure situations with professionalismYou take ownership of your portfolio and are committed to delivering results, improving performance,



and building long-term client trustKey Responsibilities:Maximize customer retention by driving and ensuring customer satisfactionRespond to escalated inquiries and complaints promptly and professionally, ensuring proper documentation in accordance with corporate policyTranslate customer expectations and contractual requirements into clear operational instructionsEnsure all sites are fully staffed with trained, equipped, and motivated personnelDrive corrective actions for operational or service-related issues in line with corporate standardsReview key business reports (overtime, staffing, licensing, and account requirements) to effectively manage portfoliosComplete and maintain Standing Orders, Site Hazard Assessments, and client files annuallyCoordinate with union representatives on personnel‑related matters as requiredUtilize multiple technology platforms and systems (e.G., scheduling software, reporting tools, HRIS/ATS systems, and communication platforms) to manage operations, track performance, and ensure compliance across all sitesTravelling to the different site locations in Saskatchewan (Prince Albert, Lloydminster and North Battleford)Qualifications & Experience:1–2 years of Account Management or Security Site Supervisor experienceStrong proficiency with Microsoft Office (Excel, Word, Outlook) and ability to quickly learn and navigate technology-based systems and platformsExperience working with scheduling systems, reporting tools, and operational software is highly preferredPrevious experience in the security industry is a strong assetPost‑secondary education in a security‑related field is an assetExcellent communication skills (written and verbal)Strong organizational skills with the ability to manage multiple priorities in a fast‑paced environmentFlexibility to work outside regular business hours to meet operational demandsClean criminal background checkValid driver’s license and reliable vehicle for site travelLegally entitled to work in Canada#J-18808-Ljbffr

📌 Account Manager - $60,000 A Year (Winnipeg)
🏢 GardaWorld
📍 Winnipeg