Step into a vital role at Alteo as a Senior IT Operations Specialist based in Montreal. Your contributions will optimize operational functions within the payment industry. In this permanent position, you will be responsible for ensuring operational excellence while adhering to industry regulations.

Your background in IT and customer support will be invaluable as you analyze operational constraints and implement necessary solutions. You will also engage closely with clients and teams to maintain high service availability and reliability. Key Responsibilities:

- Develop and refine service performance procedures
- Analyze operational constraints and customer incidents
- Manage customer relations and communication accordingly
- Ensure comprehensive technical support for users
- Create maintenance and incident reporting strategies Requirements:
- DEC/BAC in IT or equivalent
- 5-8 years in a similar IT role
- Solid understanding of the payment industry
- Proficient in Unix servers and databases
- Familiarity with technical specifications writing Utilize your expertise in IT to enhance operational workflows at Alteo in Montreal.

📌 Senior Operations Specialist for IT Solutions (Montreal)
🏢 Alteo
📍 Montreal