Elevate customer support strategies as a Senior Program Manager with Google Cloud. Utilize your analytical skills and handle cross-functional projects to ensure quality across services. This role calls for a Technical Program Manager III who possesses strong leadership in program management and is adept at guiding cloud billing support initiatives.

With a focus on understanding user needs and operational inefficiencies, you will enhance customer journeys while driving team-oriented project management across various stakeholders. Your wealth of experience will contribute to scaling operational solutions and improving service responses. Key Responsibilities:

- Drive support strategy for Cloud Billing projects
- Lead product launch preparations for customer issues




- Monitor user feedback and propose actionable insights
- Collaborate across teams to solve process challenges
- Improve tools and automation for customer service Requirements:
- Bachelor’s degree in a technical field or equivalent
- 5 years in program management roles
- 3 years focusing on data analytics
- Familiarity with cloud computing environments
- Proficient in tools like SQL and Looker Lead impactful project solutions within Google Cloud, enhancing user experiences through innovative support strategies.

📌 Senior Program Manager at Google Cloud (Ottawa)
🏢 Socket.dev
📍 Ottawa