Service Desk Technician (Tier 2)
At Northern Computer, we help organizations across WesternCanada stay productive, connected, and secure. As a Tier 2 Service DeskTechnician, you'll solve complex technical challenges, support a wide range oftechnologies, and serve as a trusted advisor to our clients.

This role is ideal for an experienced IT skilled whoenjoys troubleshooting, client interaction, and delivering exceptional service.

What you'll do

Troubleshootand resolve advanced issues involving Microsoft 365, Windows, networking,VPNs, Entra ID, and business applications.

Ownsupport tickets from diagnosis through resolution and closure.

Provideremote and onsite support to clients across various industries.

Deployand support workstations, network devices, and business technologysolutions.

Collaboratewith internal teams, vendors, and third-party partners to resolve issuesefficiently.

Maintainaccurate documentation, ticket notes, and time entries.

Communicateclearly with clients and provide exceptional customer service.

Identifyrecurring issues and contribute to process improvements and knowledgesharing.

Supportproject implementations and ongoing technical initiatives.

What you bring

3+years of IT support, service desk, help desk, or MSP experience.

StrongMicrosoft 365, Active Directory, and Entra ID knowledge.

Solidnetworking skills, including TCP/IP, DNS, DHCP, VPNs, and wirelesstechnologies.

Experiencesupporting Windows operating systems, hardware,



and business applications.

Excellenttroubleshooting, communication, and customer service skills.

Strongorganizational skills and the ability to manage competing priorities.

Nice-to-haves

MSPexperience.

Microsoftcertifications (Microsoft 365, Azure Fundamentals, etc.).

Networkcertifications (Network+, CCNA, etc.).

Experiencewith automation, scripting, or process improvement initiatives.

What success looks like
You take ownership of technical issues, deliver excellentclient experiences, maintain thorough documentation, and consistently meetservice expectations. You proactively identify opportunities to improveservices, reduce recurring issues, and contribute to team success.

Why Join Northern Computer?
You'll work alongside a talented team of IT professionalswho are passionate about helping clients succeed. We invest in professionaldevelopment, encourage growth, and provide opportunities to expand yourtechnical expertise while making a meaningful impact every day.

Benefits

ExtendedHealth & Dental Coverage

VisionCare

Life& Disability Insurance

Employee& Family Assistance Program (EFAP)

VirtualHealthcare Services

Health& Wellness Spending Account

RRSPMatching Program

Northern Computer Inc. is an equal opportunity employer thatvalues diversity and inclusion. We thank all applicants for their interest;however, only those selected for an interview will be contacted.

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📌 Service Desk Technician (Tier 2) (Alberta)
🏢 Northern Computer
📍 Alberta