Provide essential support as a Technical Support Specialist for Volante in Toronto. This unique position focuses on resolving customer technical issues in a hybrid work setting.
In this Tier 1 Technical Support Specialist role, your interactions with customers will directly impact their satisfaction. You'll troubleshoot a wide range of technical issues and guide users through solutions. This position is perfect for proactive problem solvers who thrive in customer-centric environments.
Key Responsibilities: • Engage with customers through multiple communication channels • Identify and troubleshoot system and product issues • Accurately document case details for effective support • Guide customers with step-by-step solutions • Ensure timely escalation of unresolved issues
Requirements: • 2+ years in a technical support or customer-facing role • Experience with support ticketing systems like Freshdesk • Basic database knowledge, especially SQL • Comfortable working with Linux environments • Excellent verbal and written communication skills
Bring your technical knowledge and commitment to high-quality service to Volante in this rewarding role. #J-18808-Ljbffr
📌 Technical Support Specialist in Toronto (Winnipeg)
🏢 Jonas Software
📍 Winnipeg
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