Front Office and Pension Communications AssociateAbout ManionAt Manion, we believe people thrive when they're supported at work, at home, and in their communities. That's why we've built a workplace rooted in trust, collaboration, and care, where your contributions truly make a difference in the lives of Canadians.As a privately owned Canadian firm with over 50 years of experience in third‑party benefits administration, payments, and consulting, we're proud to lead with purpose and impact.Here, you'll join a close‑knit, inclusive team that values genuine connection, mutual respect, and shared success.Whether you work in‑office or from home, you're trusted to do your best work supported by versatile schedules, comprehensive benefits, and a culture that understands life outside of work matters too.At Manion, we don't just offer a job, we offer a meaningful career with a company that puts its people first. We care. You benefit.Your Role at ManionWe are looking for a motivated and service‑oriented Front Office & Pension Communications Associate to join our Pension Services team in Woodbridge. This is an excellent opportunity for a recent graduate from a Business Administration or related program who is looking to launch their career in a professional, client‑focused environment.In this role, you will serve as the first point of contact for members and visitors while supporting key pension administration processes behind the scenes. You will play a critical role in delivering a positive member experience, supporting the intake and processing of pension applications, and ensuring the accuracy and confidentiality of sensitive information.What to ExpectServe as the first point of contact for visitors and members, providing professional, friendly, and knowledgeable serviceRespond to pension‑related inquiries and guide members through applications, eligibility requirements, and option selectionsReceive and register incoming pension applications, ensuring completeness and following up on missing informationProcess pension option packages and elections with a high degree of accuracy and attention to detailPrepare and distribute outgoing pension documentation via secure email or mailMonitor shared inboxes and respond to internal requests promptly and professionallyProvide administrative support to the Pension Services team, including document handling and schedulingAssist with coordination of meetings and events,



including support for Board meetingsMaintain an organized, professional front office environmentWhat to Expect in Your First 90 DaysIn your first 30 daysLearn our internal systems and processes for pension administrationGain an understanding of our services, clients, and member inquiriesBuild relationships with your team and key internal stakeholdersBy 60 daysHandle basic member inquiries independentlyBegin processing pension applications and assisting with option packagesDemonstrate strong understanding of documentation and workflow requirementsBy 90 daysConfidently manage front‑line interactions with members and visitorsProcess pension documentation with accuracy and minimal oversightContribute to a smooth and efficient front office and pension administration functionWhat You Bring to the TeamRecent graduate with a Diploma or Degree in Business Administration or a related field1‑2 years of customer service experience, ideally in a role involving in‑person interaction with clients or customers (e.G., retail, hospitality, banking, or office reception)Strong customer service mindset with a positive, professional demeanorExcellent communication skills (verbal and written)Strong interpersonal skills with a demonstrated ability to collaborate effectively in a shared role, maintain positive working relationships, and contribute in a team‑first environmentHighly organized with strong attention to detailAbility to manage multiple priorities in a fast‑paced environmentStrong problem‑solving skills and ability to handle sensitive situations with tactProficiency in Microsoft Office and ability to learn new systems quicklyExposure to or familiarity with using AI tools in a professional or academic setting (e.G., research, drafting communications, process support) is considered an assetAbility to speak Italian or Portuguese is considered an asset, but not requiredClient Focus: Delivers a high‑quality, responsive experience for members and internal teamsCommunication: Communicates clearly, professionally,



and with confidenceTeamwork: Collaborates effectively and contributes to team successAdaptability: Thrives in a dynamic, evolving work environmentOrganization & Time Management: Stays on track, meets deadlines, and manages competing prioritiesDigital Curiosity: Comfortable leveraging tools (including emerging technologies like AI) to improve efficiency and service deliveryWhat You Will GetComfortable and competitive compensation and benefits.Enjoy a minimum of 3 weeks' vacation with our company‑wide policy.Benefit from flex days to maintain a healthy work‑life balance.Engage in wellness programs to support your well‑being.Grow your skills and knowledge through our employee education program.CompensationAt the time of this posting, the estimated annual base salary pay range for this position is $50,000–60,000. Individual compensation within this range is determined by factors such as job‑related skills, relevant experience, and education/training. This range reflects the annual base salary only and does not encompass our comprehensive total rewards, benefits, and potential bonuses that we proudly offer.Why Join ManionBeyond a competitive salary, you'll enjoy generous paid time off, extended health and dental benefits, a Retirement Pension Plan (RPP), and flexible work options.You'll also have access to wellness support, including comprehensive mental health resources, to help you take care of your well‑being both in and out of the workplace.Most importantly, you'll be part of a culture that supports your growth, where your contributions are recognized, your voice matters, and your success is celebrated.Accommodation and InclusionManion is committed to equity, diversity, and inclusion. If you need accommodation during any stage of the hiring process, please let us know! We're here to help.We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please let us know.If you're ready to do meaningful work and grow your career with Manion, we'd love to hear from you. Click Apply to submit your application.This is a fun, vibrant community to work in every day. We know each other by name, our social and wellness committees help us celebrate achievements, mark life events, and facilitate activities on a regular basis.#J-18808-Ljbffr

📌 Front Office And Pension Communications Associate - C$50,000 - C$60,000 A Year (Winnipeg)
🏢 Manion
📍 Winnipeg