Who We AreSOTI delivers leading mobile and IoT device management solutions. We value innovative thinking, continuous growth, and a collaborative culture that encourages personal development.ResponsibilitiesProvide telephone and email–based post‑sales technical support for our software products.Investigate customer issues, collaborate with internal stakeholders, and resolve problems.Proactively update customers with progress on outstanding queries.Respond to all customer requests in a timely manner while improving customer experience.Diagnose and solve application queries and answer customer questions.Use various devices to reproduce customer environments in order to troubleshoot issues further.QualificationsDegree or diploma in Computer Networking, Information Technology, Computer Science, or related technical field.Solid understanding of OSI model and networking principles (firewalls, network protocols, subnetting).Experience with Windows 8.1, Windows Server 2008/2012, SQL, virtual servers.Knowledge of mobile platforms (Android, iOS, Windows Mobile,



BlackBerry).1–2 years of relevant experience (exceptions for qualified candidates).Strong problem‑solving abilities and team player skills.Ability to plan, prioritize and organize workload, consistently working within service standards.Outstanding verbal and written communication skills in English.Compensation & BenefitsHybrid work model: Mississauga, Canada (Hybrid). Salary range: $45,000–$55,000 annually, based on education, experience and internal equity. Additional benefits include adaptable work arrangements, continuous learning opportunities, and a supportive team workplace.Equal Opportunity & AI StatementSOTI is an equal opportunity employer. We are committed to providing accessible employment practices that comply with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). For privacy-related inquiries, contact [email protected] of Artificial Intelligencein hiring is limited to reviewing resumes, screening qualifications, and generating interview questions; final hiring decisions are made by people, not automation.#J-18808-Ljbffr

📌 Technical Support Specialist, Level 1 (Fixed Term Contract) - C$45,000 - C$55,000 A Year (Winnipeg)
🏢 SOTI
📍 Winnipeg