Join Our Growing Team!
Since 1991, ICE Western Sales has been a leader in manufacturing highly complex Custom HVAC units for global commercial and industrial markets. Our commitment to service, safety, and innovation has driven us to where we are today—a rapidly growing organization with a state‑of‑the‑art manufacturing facility spanning 5 acres in South Foothills Industrial Park, Calgary, Alberta.
Why Choose ICE Western Leading Technology – Cutting-edge facility designed for innovation.
Global Reach – Our HVAC products are trusted worldwide.
Innovation-Driven – We set new standards in custom HVAC manufacturing.
Talented Team – Over 100 dedicated professionals committed to excellence.
Job Summary We are seeking a knowledgeable and detail-oriented Business Solutions Specialist to support the improvement, and ongoing optimization of our ERP systems and business processes. This role will work closely with cross‑functional teams to analyze operational needs, improve workflows, troubleshoot system issues, and support users across the organization.
The ideal candidate has experience with ERP systems, strong problem‑solving abilities, and a solid understanding of business operations, data management, and process improvement.
Responsibilities Assist with ERP system improvements, upgrades, and ongoing optimization
Analyze current business processes and identify opportunities for automation and efficiency improvements
Collaborate with departments including operations, procurement, accounting, sales, and inventory management to improve system workflows
Configure, test, and support ERP modules and integrations
Troubleshoot ERP‑related issues and provide user support and training
Develop and maintain system documentation, procedures, and reporting tools
Assist with data migration,



validation, and system setup activities
Create and maintain reports, dashboards, and KPIs to support business operations
Coordinate with software vendors, consultants, and internal stakeholders on projects and system enhancements
Support continuous improvement initiatives related to business systems and operational processes
Ensure data accuracy, consistency, and integrity across systems
Qualifications Post‑secondary education in Business, Information Technology, Computer Science, or a related field
Previous experience working with ERP systems implementation, administration, and support
Strong understanding of business operations, workflows, and process improvement
Experience with ERP platforms. SYSPRO experience would be considered an asset.
Strong analytical, troubleshooting, and organizational skills
Proficiency in Microsoft Office, particularly Excel
Experience with reporting tools, SQL, or data analysis is considered an asset
Excellent communication and interpersonal skills
Ability to manage multiple projects and priorities in a fast‑paced workplace
Preferred Skills Experience leading or supporting ERP implementation projects
Knowledge of inventory, purchasing, accounting, manufacturing, or distribution processes
Experience with system integrations and workflow automation
Project management experience is an asset
Compensation & Benefits Competitive Wages – Based on experience and trade tickets.
Comprehensive Health, Dental & Vision Coverage.
Paid Vacation – Recharge and rest.
RRSP Matching Plan – Build your financial future.
Educational Allowance – Support for training and certifications.
Employee Assistance Program – For work and life balance.
Free Parking & Company Events – Team spirit from day one.

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📌 Business Solutions Specialist (Alberta)
🏢 Ice Western
📍 Alberta