Job Title: INTERNAL/EXTERNAL - Guest Support Worker, Reception Temporary Full-Time

Reports to: Supervisor of Guest Services
Location: Reception, TGP Main Building

Employment Type: Temporary, Full-Time
Rate of Pay: $25.25 per hour

Hours: Monday-Friday, 8-hour shifts

The Guest Support Worker plays a frontline role in providing compassionate, trauma-informed care to individuals experiencing homelessness, mental health challenges, or substance use. As part of an interdisciplinary team, this position helps create a secure, respectful, and welcoming space for all Guests.

What You’ll Do

Support Guests by addressing basic needs (food, hygiene, shelter) while maintaining professional boundaries

Greet both Guests and visitors to The Gathering Place

Build rapport using harm-reduction, trauma-informed, and person-centered approaches

De-escalate crises and maintain a safe environment for Guests, staff, and Volunteers

Provide emergency supplies to Guests, coordinate laundry services, and track abandoned Guest bags

Answer telephone calls and check messages, as well as accept donations and deliveries





Collaborate with internal teams and external partners to ensure continuity of care

Follow policies and safety protocols aligned with trauma-informed, culturally responsive practices

Maintain accurate notes and contribute to communication and documentation

Participate in team meetings, training, and service improvement initiatives

What You Bring

Post-secondary education in healthcare, social services, or related field

Experience in shelters, residential care, or community support

Knowledge of community resources for those facing homelessness and addictions

Strong communication, interpersonal, and problem-solving skills

Ability to work with diverse populations and a commitment to equity and inclusion

Comfortable with physical tasks (lifting up to 50 lbs.)

Able to work independently and in a team

Clear Record of Conduct and Vulnerable Sector Check required.

Equivalent education/experience may be considered.

CLOSING DATE: September 16, 2026

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📌 INTERNAL/EXTERNAL - Temporary Full-Time Guest Support Worker, Reception (2026 (Newfoundland and Labrador)
🏢 The Gathering Place
📍 Newfoundland and Labrador