Join the Purewater Team

Purewater is a well-established Ottawa business that has proudly served the community for over 40 years. We specialize in home leisure and recreation products, including swimming pools, hot tubs, billiard tables, and game tables.

Our Service

Department is dedicated to providing exceptional delivery, installation, repair, and maintenance services to our customers.At Purewater, every employee plays an important role in our continued growth and success. You'll join a team-oriented, fast-paced, and supportive environment where your contributions are valued and your professional development is encouraged.

About the Role

We are seeking a Service Coordinator to join our Service Department. In this role, you will assist customers by coordinating deliveries and installations, troubleshooting product concerns, and scheduling service and repair appointments when needed.You will receive comprehensive in-house training and support to develop industry-specific knowledge of swimming pools, hot tubs, parts, and maintenance requirements. You will also learn to use our industry-leading software systems to manage service orders, sales transactions, inventory, and customer communications.

Key Responsibilities

- Provide friendly and professional customer service by phone, email, and in person.
- Assist customers with parts inquiries, service options, and product information.
- Perform administrative and clerical duties, including answering phones, responding to emails, and preparing documents.
- Review technician sales orders, process transactions, and generate invoices.
- Schedule service appointments and follow up with customers regarding upcoming visits.
- Learn troubleshooting and maintenance procedures for swimming pools and hot tubs.
- Help customers identify and resolve technical or mechanical product issues.
- Maintain accurate records using company software systems.





Qualifications and Skills
- Excellent verbal and written communication skills.
- Fluent in English; the ability to communicate in French is considered an asset but is not required.
- Strong listening, comprehension, and customer service skills.
- Professional phone etiquette and strong written communication skills.
- Strong organizational skills and exceptional attention to detail.
- Excellent time-management and multitasking abilities.
- Comfortable working with computers and learning new software applications.
- Ability to follow and explain logical troubleshooting and problem-solving processes.
- Adaptable and flexible in a fast-paced environment.
- Positive attitude and willingness to learn.
- Ability to lift boxes weighing up to 40 lbs.

What We Offer
- Competitive compensation.
- Employee discounts on pools, hot tubs, and leisure products.
- Health and dental benefits.
- Opportunities for advancement within the company.
- Long-term job stability with an established Ottawa business.
- Hands-on training with no prior industry experience required.
- A supportive, team-oriented work environment.
- Exposure to a wide variety of products and technical knowledge.
- Regular daytime schedule

Work Location This is a fully in-person position based at our office in Bells Corners (Ottawa West). Remote work is not available for this role. The successful candidate must be able to reliably commute to and from our location.If you enjoy helping customers, learning new skills, and working in a dynamic team environment, we would love to hear from you.

Job Types: Full-time, Permanent

Pay: $22.00-$26.00 per hour

Benefits

- Dental care
- Extended health care
- Life insurance
- On-site parking

Flexible language requirement:
- French not required

Application question(s):
- Are you located in or within reasonable commuting distance of Ottawa / Nepean Ontario?

Work Location: In person

📌 Service Coordinator / Client Service Administrator (Ottawa)
🏢 Purewater
📍 Ottawa