Overview

Join our agile team as a Service Manager, where you will lead our agriculture service department with energy and expertise. This pivotal role involves overseeing daily operations, ensuring exceptional customer experiences, and driving service excellence. Your mechanical knowledge, dealership experience, and passion for agriculture repair will empower you to motivate your team, enhance service quality, and foster strong customer relationships.

We are committed to providing a rewarding environment that values your leadership and technical skills.

Responsibilities

- Recruits, hires, trains, develops and appraises staff effectively. Identifies employees’ skills and develops them by coaching and counseling on a regular basis. Conducts performance appraisals on time and provides continuous feedback and encouragement on performance.
- Develops an annual budget for the service department and regularly reviews results to ensure successful achievement of the budgeted targets.
- Ensure the service department image and reputation are consistently at an acceptable standard. Adheres to all dealer standards from the manufacturers.
- Regularly collect and review feedback from customers to ensure a high level of satisfaction with the customer experience.
- In conjunction with the Region Aftersales Manager, develops and executes a service marketing plan.
- Seeks and achieves opportunities to increase shop revenue.




- Reviews re-work from the shop and ensures the quality of the work in the shop is consistently improving and lost time is diminished.
- Stays up to date on product training and handles incoming customer machinery concern and questions.
- Delegates and monitors the service tasks of all service staff to ensure service goals are achieved and technician efficiency is maximized.

Skills

- Proven dealership experience with a strong understanding of automotive sales processes and service operations
- Extensive mechanic experience with solid mechanical knowledge of various equipment systems
- Exceptional customer service skills with the ability to communicate clearly and build trust with clients
- Ability to identify sales opportunities through upselling complementary services effectively
- Experience in agriculture repair procedures, diagnostics, and troubleshooting techniques
- Solid organizational skills for managing cash handling, documentation, and service records
- Leadership qualities to inspire team performance, foster collaboration, and uphold high standards

Join us in delivering outstanding automotive care while advancing your career in a vibrant, fast-paced environment. We value energetic leaders who are passionate about cars, dedicated to customer satisfaction, and eager to grow professionally. Pay: $100,000.00-$130,000.00 per year

Benefits

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: In person

📌 Service Manager (Kindersley)
🏢 Canada West Harvest Centre
📍 Kindersley