We are looking for a reliable and organized Service & Office Support team member to assist with customer service, service coordination, administrative duties, and general office operations for our window and door business.

The successful candidate will work closely with customers, service technicians, installers, sales staff, suppliers, and office personnel to ensure service requests and daily office activities are handled efficiently.

Key Responsibilities

- Receive and respond to customer service inquiries by phone and email.
- Record service requests, warranty issues, deficiencies, and customer concerns.
- Schedule and coordinate service technicians and site visits.
- Follow up with customers regarding service appointments and outstanding issues.
- Prepare service work orders and maintain accurate service records.
- Coordinate replacement glass, hardware, screens, window and door components, and other service materials.
- Communicate with suppliers regarding parts availability, orders, and delivery dates.
- Assist service technicians and installers with job information, drawings, photos, and required documentation.
- Track open service cases and ensure outstanding items are followed up and completed.
- Maintain customer, project, and warranty information in company databases or filing systems.
- Perform general office duties including data entry, document preparation, scanning, filing, and record keeping.
- Assist with preparation of quotations, purchase orders, invoices, delivery documents, and other paperwork when required.
- Coordinate internally with sales, estimating, purchasing, production, shipping, and accounting departments.
- Help organize service parts, samples,



documents, and office supplies.
- Perform other administrative and operational duties as required.

Qualifications

- Previous administrative, customer service, or service coordination experience is a must.
- Experience in the window, door, construction, glazing, or building-material industry is an asset.
- Strong communication and customer service skills.
- Good organizational skills with the ability to manage multiple service requests and priorities.
- Comfortable using Microsoft Outlook, Word, Excel, Teams, and other office software.
- Ability to learn window and door products, hardware, glass, and related components.
- Strong attention to detail and accurate record keeping.
- Able to work independently as well as part of a team.
- Qualified and courteous when communicating with customers, suppliers, and field personnel.

Skills Customer Service Service Coordination Office Administration Scheduling Data Entry Warranty Support Work Orders Parts Coordination Document Management Microsoft Office Communication Problem Solving Follow-Up

Pay: $22.00-$25.00 per hour

Benefits

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking

Ability to commute/relocate:
- Brampton, ON L6T 5M4: reliably commute or plan to relocate before starting work (preferred)

Application question(s):
- Are you legally authorized to work in Canada?
- Do you understand that this position does not provide immigration sponsorship?
- Do you have at least 2 years of related office, construction, manufacturing, or coordination experience?

Language:
- Mandarin or Cantonese (required)

Work Location: In person

📌 Service & Office Support (English & Chinese Speaking) (Brampton)
🏢 Plast-Ex Intl
📍 Brampton