As a member you will enjoy

· A Well organized and productive running shop

· Monday to Friday work week (one Saturday 8-noon / month)

· Paid vacation time

· Paid skills development training

· Sustainable and Progressive pay structure

· Team building events/outings

Position Overview

· Greet customers in person and over the phone in a friendly and professional manner

· Assist with booking appointments and managing the daily service schedule

· Support service manager with estimates, invoices, and follow-ups

· Communicate basic service information to customers clearly and accurately

· Handle administrative tasks such as filing, data entry, and maintaining records

· Keep the front office organized and running efficiently

· Work closely with technicians and team members to ensure smooth workflow

What You'll Do

- Greet customers upon arrival and conduct detailed vehicle walk-arounds to assess service needs and document concerns.
- Provide professional recommendations on required repairs, maintenance, and preventative services based on vehicle condition and manufacturer guidelines.
- Manage repair estimate timelines, shop loading, and service scheduling to maximize efficiency and customer satisfaction.




- Schedule and coordinate service appointments while ensuring effective workflow within the Service Department.
- Advise customers on the care of their units and the value of maintaining their trailers.
- Address customer inquiries, concerns, and service-related questions with professionalism and care.
- Monitor the progress of repair orders throughout the day and provide timely updates to customers.
- Handle telephone inquiries regarding work in process and appointments and return phone messages promptly.
- Additional duties as assigned.

What We're Looking For

- A great attitude!
- Previous Service Advisor experience is preferred.
- A valid Drivers License and clean driving record is required.
- Strong interpersonal skills and a focus on building and maintaining relationships.
- Experience with CDK is an asset.
- Strong organizational and time management skills.
- Takes initiative and is self-motivated.
- Skilled communicator (both written and oral).
- Able to resolve conflict.
- A desire to achieve the very best in customer service and teamwork.

Pay: $20.00-$25.00 per hour

Benefits

- Casual dress
- Company events
- On-site parking
- Paid time off

Work Location: In person

📌 Service Writer (Shelburne)
🏢 Scott Reinhart Trailer Sales
📍 Shelburne