Role Summary

Manage the design, implementation, maintenance, governance, and health of the ServiceNow

Configuration Management Database (CMDB). Ensure Configuration Item data is complete, correct,

compliant, and accurately represented through defined classes and relationships.

Key Responsibilities

- Design, implement, and maintain the ServiceNow CMDB architecture.
- Ensure CMDB data quality, completeness, and accuracy.
- Define and maintain Configuration Item (CI) classes and relationships.
- Monitor and improve CMDB Health metrics, including completeness, correctness, and compliance.
- Establish and maintain CMDB governance processes and standards.

Required Skill Set

- ServiceNow CMDB architecture and administration.
- CMDB data-quality management and health monitoring.
- Configuration Item class and relationship management.
- CMDB governance, standards, and compliance management.
- Ability to monitor and improve completeness, correctness, and compliance metrics.

Desired Skill Set

- Windows Server administration.
- Microsoft Azure administration.
- Experience supporting Splunk installation projects

📌 servicenow Developer (Toronto)
🏢 Tekshapers
📍 Toronto