Join MCI as a Call Center Agent in Sydney, NS, focusing on inbound and outbound customer service projects. This role engages you in supporting clients and enhancing customer satisfaction.

As a Call Center Agent, you'll handle inquiries, make outbound calls, and assist with sales projects. Your excellent communication skills and problem-solving abilities will be essential to satisfy customers across various industries such as healthcare and retail. MCI promotes a culture of career growth, providing robust training and multiple advancement pathways.

Key Responsibilities:
• Handle all inbound and outbound customer interactions professionally
• Ensure resolutions on first contact through effective problem-solving




• Document customer claims accurately in systems
• Utilize training to address customer inquiries per company scripts
• Attend ongoing training to stay updated on program changes

Requirements:
• Must be at least 18 years old
• High school diploma or equivalent required
• Robust communication and organizational skills
• Proficient with Microsoft Office Suite
• Customer service skills with an aptitude for problem-solving

Become a vital part of MCI, where your customer service expertise can shine in Sydney, NS.
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📌 Inbound Outbound Call Center Agent (Nova Scotia)
🏢 MCI
📍 Nova Scotia