We're Royal Distributing, and we've been a leader in the Canadian powersports industry for the past 36 years. We provide our customers with quality products and top service to keep them riding their snowmobiles, ATVs, motorcycles, dirt bikes and more. We're embarking on the next phase of our growth, and we want you to join us.

The Opportunity
Royal Distributing is seeking an experienced Senior IT Administrator to take ownership of all hardware-related IT operations across the organization. This is a hands-on leadership role responsible for maintaining and improving our IT hardware and infrastructure while mentoring and developing a mid-level IT technician on the team.

Responsibilities

Hardware & Infrastructure

Own all hardware-related IT operations, including desktops, laptops, servers, networking equipment, peripherals, and mobile devices

Manage hardware procurement, deployment, lifecycle, inventory, and asset tracking

Oversee installation, configuration, maintenance, and troubleshooting of all IT hardware

Plan and execute hardware upgrades, replacements, and capacity planning

Coordinate with vendors on warranties, repairs, and equipment purchases

Cloud, Systems & Networking

Administer and maintain Microsoft Azure and Microsoft 365 environments

Manage networking infrastructure, including VLANs, VPNs, and routing

Oversee endpoint management using RMM (Remote Monitoring & Management) and MDM (Mobile Device Management) tools

Manage patching processes across servers, endpoints, and devices to ensure security and compliance

Design, maintain, and test backup and disaster recovery solutions to ensure business continuity





Service Management & Support

Manage and prioritize work through IT ticketing systems, ensuring timely resolution and clear communication with end users

Track, document, and report on incidents and service requests to maintain service quality and identify recurring issues

Serve as an escalation point for complex hardware, network, and system issues

Apply ITIL-based best practices to support consistent, efficient IT service delivery

Team Leadership & Mentorship

Directly manage and mentor a mid-level IT technician

Provide guidance, training, and support to help the technician develop their technical and professional skills

Delegate tasks appropriately while fostering growth and increasing responsibility over time

Set explicit goals, provide regular feedback, and support career development

Operations & Documentation

Maintain documentation of configurations, procedures, and standards

Ensure IT operations align with organizational needs and best practices

Qualifications

5+ years of experience in IT administration with a strong hardware and infrastructure focus

Hands-on experience with Microsoft Azure and Microsoft 365 administration

Strong networking knowledge, including VLANs, VPNs, and routing





Experience with RMM and MDM platforms for endpoint management

Proven experience with patch management, backup, and disaster recovery

Experience working with IT ticketing systems to manage and prioritize workload

Working knowledge of ITIL principles and service management best practices (ITIL certification an asset)

Prior experience mentoring, training, or supervising

Strong troubleshooting and problem-solving skills across hardware, networks, and systems

Excellent communication and interpersonal skills

Relevant certifications (e.g., Microsoft Azure, Microsoft 365, CompTIA Network+, ITIL, or equivalent) are an asset

Post-secondary education in IT, Computer Science, or a related field preferred

Additional Information

Salary Range: $80,000 to $100,000

This is a full-time position scheduled from Monday to Friday. You may be needed outside regular business hours when required.

This position is hybrid out of our head office in Guelph, Ontario.

This is a new vacant position. We appericate all applicants interest, but only top candidates will be reached out to.

We are an equal opportunity employer and while we thank everyone for their interest, only those to be interviewed will be contacted. Royal Distributing is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Royal Distributing will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request.

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