Transform the customer experience as a Customer Success Engineer at Hightouch, the Composable CDP platform. Engage with users, provide technical support, and optimize customer journeys today.
Hightouch is seeking a Customer Success Engineer to work collaboratively with users, ensuring they derive maximum value from a cutting-edge marketing platform. You will engage with customers across various communication channels and need a solid understanding of API documentation and SaaS tools. This role provides a unique opportunity to work with teams across the organization, including Technical Account Managers and Solutions Engineers, to enhance customer interactions and foster growth.
Key Responsibilities:
• Assist users via Intercom, Slack, phone, and email
• Understand and interpret API documentation efficiently
• Collaborate with cross-functional teams for customer success
• Participate in on-call rotations for support continuity
• Foster exceptional customer experiences by answering queries
Requirements:
• 2+ years in a customer-facing role
• Technical background via experience or education
• Familiarity with SQL or eagerness to learn
• Solid discovery and interpersonal skills
• Excellent communication skills in verbal and written form
Directly contribute to customer journey success as a Customer Success Engineer at Hightouch.
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