## Supervisor, Client RelationsApply: Mississauga, ON (CAN): Full time: Posted Today: R0056702**Holman is a global automotive leader that serves both commercial and consumer clients *The Holman Way* by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, Recent Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.****Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously *Driving What’s Right*.****What will you do?*** Supports the personal and career development of all assigned employees* Supervises the activities of assigned employees, manages workload, monitors attendance, and conducts performance reviews* Interact with sales force to ensure that client service levels and expectations are maintained exceeded* Support the sales force by participating in meetings with prospects as a subject matter expert on our custom service solutions* Maintain awareness to ARI’s position in the market. Also must have knowledge of our competition’s strengths and weaknesses as it relates to program offerings and services* Support their team members in developing,



proposing and implementing strategic initiatives for their clients’* Searches for opportunities to increase ARI business* Engages in heavy client interaction and resolves any conflict between clients and various ARI departments* Recommends process improvements to increase client efficiency* Supports the development and presentation of customized Business Reviews that outline the client’s expenses, compliance and program utilization* Develops plans of action to address areas of opportunity based on industry best practices* Participates in the recruiting and hiring of new staff members* Responsible for the initial training of new hires as well as the ongoing development of their assigned team members* Manages and proctors departmental meetings and training sessions* Manages the transition of accounts and sensitive client communications* Promotes client retention by providing exemplary customer service at all times* Perform all other duties and special projects as assigned**What are we looking for?*** Bachelor’s degree in Business Administration or equivalent business experience* Extensive experience in customer service* Understanding of the fleet management industry and manufacturers vehicles and specifications an asset* Advanced Microsoft Office skills* Experience in building relationships and managing dynamic teams* Strong supervisory skills and the ability to train and develop assigned employees.* Must be able to think critically at a strategic level* Ability to manage multiple priorities, pay close attention to detail and have follow-up skills.* Must have presentation and meeting management skills* Dedication to both personal and career growth* Action-oriented with the drive to take initiative and accountability for decision-making* Ability to effectively communicate, both orally and in writing, to all levels of employees and customers#LI-HYBRID#LI-MS1INDCS**Pay:**We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $99,490.00 - $141,770.00 CAD annually for full time employees. The annual compensation range is comprised of base pay earnings.
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📌 Supervisor, Client Relations (Ontario)
🏢 Holman Enterprises
📍 Ontario