Mirabel, Quebec J5J 1N6 Posted September 10th, 2026

Job Type: Full Time

Job Category: IT

Job Title: Shopfloor OT/IT support Technician (L- 1.5) Job Type: Full Time (FTE)

Location: Mirabel, QC (Onsite)

Experience: 4–6 Years

We are seeking an experienced Shopfloor OT/IT Support Technician (L1.5) to provide technical support for manufacturing shopfloor environments and production-line IT endpoints. The ideal candidate will have hands-on experience supporting manufacturing IT systems, line-side devices, incident management, and cross-functional issue resolution. Experience in an Aerospace/Manufacturing workplace, particularly Airbus, will be an added advantage. Quebec French and English are mandatory, and willingness to work in shifts is required.

Key Responsibilities

- Provide day-to-day L1.5 OT/IT support for manufacturing shopfloor environments.
- Monitor, triage, troubleshoot, and resolve incidents using ServiceNow or comparable ITSM platforms.
- Support production-line IT endpoints and line-side devices, including printers, scanners, barcode scanners, barcode printers, MRTs, and smart devices.
- Support Manufacturing Shop Floor systems and associated IT touchpoints.
- Interact with IT and business users to understand and resolve functional and technical issues.
- Coordinate with cross-functional teams and SMEs for timely incident resolution.
- Follow IT service management processes including Incident, Problem, Change, Capacity, Service Level Management (SLM), and Knowledge Management.
- Maintain agreed SLA levels and ensure quality of service delivery.
- Coordinate communications between suppliers, OEMs, SMEs, and business stakeholders.
- Track and report incident and issue progress to stakeholders.
- Prepare and provide regular operational updates and reports.
- Participate in knowledge sharing, knowledge transition, and continuous learning activities.




- Follow defined shift rotation plans and operational procedures.
- Support functional issue resolution in collaboration with relevant SMEs.

Required Skills & Qualifications

- 4–6 years of experience in IT endpoint support, manufacturing IT, or shopfloor support.
- Hands-on experience supporting Manufacturing Shop Floor / OT-IT environments.
- Knowledge of MES/Shopfloor systems and manufacturing IT environments.
- Experience supporting production-line IT devices such as printers, scanners, barcode devices, MRTs, and smart devices.
- Working experience with ServiceNow and ITSM processes.
- Strong incident triage, troubleshooting, and coordination skills.
- Understanding of Incident, Problem, Change, Capacity, SLM, and Knowledge Management processes.
- Strong stakeholder and communication skills.
- Ability to coordinate with suppliers, OEMs, IT teams, SMEs, and business users.
- Ability to maintain SLA commitments and service quality.
- Quebec French and English language skills are mandatory.
- Willingness to work in shifts is mandatory.

Preferred Experience

- Experience working in an Aerospace environment.
- Experience supporting Airbus Shopfloor L1.5 environments.
- Experience with MES and manufacturing production systems.
- Knowledge of OT/IT integration within manufacturing environments.

Key Competencies

- Excellent communication and interpersonal skills.
- Strong troubleshooting and problem-solving abilities.
- Flexible and adaptable approach.
- Team-oriented and collaborative mindset.
- Continuous learning attitude.
- Meticulous attention to detail.
- Strong customer and stakeholder focus.

Resume Keywords

MES, Shopfloor Support Engineer, Manufacturing IT, OT/IT Support, Aerospace, Airbus, ServiceNow, L1.5 Support, Production Line Support, IT Endpoint Support

Required Skills

Cloud Security Engineer Senior Email Security Engineer SQL Application Developer SRE Engineer (Site Reliability/Resiliency)

📌 Shopfloor OT/IT support Technician (L- 1.5) (Mirabel)
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