Drive impactful customer support as a Customer Support Manager at EcoOnline. Lead a dedicated team to deliver high-quality support and resolve customer issues effectively in a hybrid work environment.

At EcoOnline, you'll oversee the Customer Support team, focusing on timely issue resolution and maintaining service levels. This role emphasizes coaching and developing team members, utilizing performance data for improvements, and collaborating cross-functionally to enhance customer experience. Your leadership will ensure the team is equipped to handle complex customer scenarios.

Key Responsibilities:
• Deliver consistent support against service levels and quality standards
• Lead, coach, and develop a high-performing support team
• Manage case prioritization and backlog efficiently




• Use analytics to drive service improvements
• Collaborate with other departments to resolve issues

Requirements:
• 3+ years of experience in customer support management
• Proven team management and strategic guidance skills
• Background in IT and software systems knowledge
• Ability to stay composed under pressure
• Robust organizational and prioritization skills

Lead your team in creating a supportive customer experience that aligns with EcoOnline's mission to protect people and the planet.
#J-18808-Ljbffr

📌 Customer Support Manager at EcoOnline (Ontario)
🏢 ECOONLINE
📍 Ontario