Shape customer success at Giatec Scientific as a Customer Success and Solutions Specialist, focusing on hardware operations and AI integrations. This role is key to driving customer satisfaction through effective deployment and support processes.

In this position, you'll act as the operational hub for hardware management while engaging directly with customers. You will coordinate hardware deployments, monitor account health, and apply AI-driven tools to improve operational workflows and communications. Your expertise will play an essential role in ensuring execution aligns with customer needs.

Key Responsibilities:
• Coordinate MixPilot hardware rollouts and ensure timely progress
• Serve as the central contact for hardware-related queries




• Monitor system health and operational issues
• Maintain reports and visibility through Salesforce
• Facilitate collaboration between teams for customer success

Requirements:
• 3-5 years of professional customer service experience
• Bachelor’s degree in relevant fields
• Comfort with AI tools and inventory management
• Robust communication abilities in English
• Immediate travel authorization to the U.S. required

Drive Giatec's mission forward through effective hardware operations and exceptional customer engagement.
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📌 Giatec's Customer Success Operations Lead (Quebec City)
🏢 Giatec
📍 Quebec City