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Sep 10, 2026
CARING FOR THE BODY, MIND & SPIRIT SINCE 1869
Customer Service Representative, HMMS - 2 positions HMMS
Healthcare Materials Management - London, ON
Temporary Full Time
Salary Range: $29.76 - $35.00 /hour
This is a temporary assignment anticipated to extend to October 1, 2027, subject to the availability of work
HMMS is a joint venture between St. Joseph's Health Care, London and London Health Sciences Centre, that has been operating since 1997 providing consolidated functions of Sourcing, Contract Management, Purchasing, Accounts Payable, Logistics, Supply Chain Systems and Inventory Management for the London Hospitals and numerous healthcare organizations throughout Southwestern Ontario.
As a full-service supply chain organization, HMMS interacts with thousands of suppliers to provide an item catalogue of over 90,000 active items; notably ~5,000 that are stocked in our warehouse. Learn more about HMMS through this short online video.
https://www.youtube.com/watch?app=desktop&v;=uhi8PSwKTOI
The primary purpose of this role is to ensure consistent and timely messaging in response to customer inquiries related to all of the services HMMS provides. This involves responding to customer requests or redirecting to the appropriate HMMS area for handling within Customer Relations Management (CRM) system. Additional responsibilities include placing orders on behalf of strategic customers including Renal Home Patients and will be the first point of contact for HMMS customers on behalf of HMMS.
The 3 main areas of responsibility for this role are:
1.



Generate Requisitions for identified customers
Renal Home Patients
Renal Satellites
HMR customers
HMMS operations
Requisition updates
Returns for all customers
Req Approval for Overrides
2. Resolving Customer Requests
Review and assign all customer inquiries/requests/concerns within the Customer Relations Management (CRM) system.
Apply job aides and follow standard operating procedures when responding to customers
Answer centralized phone, jabber, email and redirect appropriately Ensure Customer has confidence the loop will be closed
Requires general knowledge of all areas
3. Measuring Customer Satisfaction
Productivity KPI tracking (manual and technology logging of issues)
Conduct Periodic Customer Surveys
Essential Qualifications Post-secondary education (Health or Business-related diploma or degree).
3 years? experience working in customer service
Knowledge of a Safety Culture in a Health Care Setting in compliance with the Occupational Health & Safety Act (OHSA)
Computer skills including word processing, spreadsheets, presentation (Power Point), e-mail, Data Entry, Cerner, and relevant software
Attention to detail
Ability to prioritize
Communication skills, both verbal and written
Ability to manage multiple priorities and deadlines
Ability to have difficult conversations
Ability to work independently
Preferred Qualifications Proficiency in French would be an asset
Immunization Requirements Provide vaccination records or proof of immunity against measles, mumps rubella, varicella (chicken pox), Hepatitis B, COVID-19 and influenza.
Provide documentation of the Tuberculosis skin testing
Your interest in this prospect is appreciated. Human Resources and Leaders use your profile information to evaluate your application for the vacancies you apply to. Only those under consideration will be contacted.

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📌 Customer Service Representative, HMMS (Ontario)
🏢 St. Joseph's Health Care London
📍 Ontario