Central Registration & Scheduling Clerk (Temporary Part time)
Multi-Site (Working at both HDMH & SMMH)

Position Type
Temporary Part Time - Undetermined Length

Salary Range
$27.37 - $32.82

Salary Type
Hourly

Posted Date
8/5/2026

Job Closing Date
10/30/2026

Working together to provide outstanding integrated health care to our communities delivering best patient outcomes with exemplary standards and compassion, Muskoka Algonquin Healthcare (MAHC) is a multi-site organization that includes Huntsville District Memorial Hospital Site and South Muskoka Memorial Hospital Site.

ROLE
As a Central Registration and Scheduling Clerk at Muskoka Algonquin Health c are you will;

Answer incoming telephone calls on main switchboard connecting callers to extension/area directing any complex inquiries to the appropriate individual or department after ascertaining the nature of the call

Greet patients/visitors to provide basic information and direction to appropriate contacts or services

Respond to inquiries regarding patient status utilizing hospital computer system and/or patient lists

Responding to and announcing Code Alerts

Directing calls in emergency situations

Assist individuals wishing to pick-up or drop-off packages etc. during off hours

Ensure patient registration functions (inpatient/outpatient) are carried out in an efficient manner by interviewing patients/family to collect and process registration information

Process admission and discharge/transfer

Receive and process appointment/test requisitions in accordance with appropriate procedure and protocols efficiently

Respond to telephone calls from patients to book appointments

Schedule appointments via telephone, and interview patient to collect/validate demographics, financial data, and other required information, advising patient of any information required and what items to bring when arriving for appointment

Provide preparation instructions for appointment

Call the patient’s physician office directly or notify the patient directly regarding scheduling changes and/or cancellations of procedures





REQUIRED EDUCATION & CERTIFICATION(S)

Certificate in recognized Office Administration course or equivalent experience

Successful completion of Medical Terminology course

REQUIRED SKILLS & EXPERIENCE(S)

Significant recent clerical experience including excellent organization skills

Excellent keyboarding and computer skills having worked with spreadsheets and word programs, including speed and accuracy – 60 wpm

Excellent interpersonal, verbal and written communication skills

Ability to organize and control all functions within the department

Knowledge of office equipment (computers, fax, photocopier etc.)

Ability to interpret instructions and fulfil as requested

Experience with Healthcare oriented software programs

Ability to exercise good judgement, take initiative and work independently

Previous Hospital experience

Must have the ability to exercise a high degree of diplomacy and tact; excellent customer service and interpersonal communication skills

Ability to effectively communicate via the telephone and in-person to serve the needs of patients/staff/visitors in a manner that is customer service oriented, efficient and productive, in a sensitive and caring manner

Must be highly flexible; able to accommodate changing needs of the department

Ability to work well under pressure with minimal supervision

Willingness to workdays /nights/weekends

ADDITIONAL PERKS AT MAHC

Staff referral program (Earn up to $1000 for each successful Permanent Part Time and Permanent Full Time new hire you refer to MAHC)

Extended health benefits (Permanent Full-Time only)

Enrolment in the Healthcare of Ontario Pension Plan (HOOPP)

Collaborative and supportive team environment

ADDITIONAL INFORMATION




Location: Multi-Site, working on site at both the South Muskoka Memorial Hospital (SMMH) located in Bracebridge and Huntsville District Memorial Hospital (HDMH) located in Huntsville. Applicants must reside within 125km of one of our hospital campuses or be willing to relocate prior to starting. *Exceptions will be considered on a case‑by‑case basis

Hours of Work: Must be available to work shifts including days, evenings, nights and weekends. Shifts and hours may change according to departmental requirements per the collective agreement.

Recruitment Process
If you are viewing this job posting on a website other than mahc.ca/careers, you may not be viewing the most up-to-date information. To see other opportunities or to view the most up-to-date version of this job posting, including rate of pay, please visit mahc.ca/careers.

We thank all applicants for their interest in this opportunity. As much as we would like to reach out to every applicant,please note that only those selected for an interview will be contacted. Selection will be based on skills, abilities, experiences, and qualifications. MAHC reserves the right to conduct interview(s) or other applicable testing where required.

Conditions of employment for external hires includes;

Proof of immunization and vaccination records to the Hospital’s Occupational Health and Safety department

Legal entitlement to work in Canada

Satisfactory Criminal Record & Judicial Matters Check

Our organization: MAHC is committed to a selection process and work environment that is inclusive and barrier‑free. We encourage applicants from all equity‑deserving groups, including but not limited to, individuals who identify as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ+.

Accommodation will be provided in accordance with the Ontario Human Rights Code. If you have accommodation needs for attendance at the interview, please advise us at time of the interview being scheduled

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