Department: Campus Safety Office
Position covered by the Collective Agreement with USW Local 4120

General Purpose
The Campus Safety Office is looking for a regular full-time Dispatcher to be part of our team with a goal of keeping our campus community safe. This is an ideal position for someone who likes working in a fast-paced team environment, has a adaptable schedule and a strong desire to help others.

Duties and Responsibilities
This position reports to the Manager of Emergency Planning and Administration, Campus Safety Office, with direction from the shift Sergeants.

The responsibilities for this position include:

Intake of requests for assistance from the public, staff and students

Intake of all emergency calls for assistance on campus and dispatch of appropriate response by police, fire prevention or first response team personnel

Reception for Campus Safety Office - in person and telephone inquiries

Monitor multi-alarm computer system and direct response to fire alarms, building supervisory alarms, intrusion alarms and personal safety alarms.

Document events and actions within the internal records management system software

Communicate with campus emergency personnel by way of two-way radio or phone

Liaise with the Guelph Police Service dispatch and records units from time to time

Support parking enforcement personnel with general inquiries and tow situations by way of radio and telephone

Provide clerical support as required and other duties as assigned

Requirements

Completion of secondary school education, 1-year community college diploma an asset





Up to 18 months of experience

Ability to successfully complete the Emergency Services Communications program (internal training program)

Excellent keyboarding, data entry and computer skills with accuracy

Proficiency in MS Excel, MS Word, Email, and other related software is essential

Ability to organize and prioritize is essential

Demonstrated good judgement, accurate recall, decision making under stressful situations

Strong interpersonal skills with excellent oral and written communication are essential

Ability to maintain confidentiality

Ability to work 12-hour shifts

This position involves shift work - 12-hour shifts rotating between days (6:30 am - 6:30 pm) and nights (6:30 pm - 6:30 am). It also requires work on weekends and statutory holidays as the work unit provides service 24 hours a day and seven days a week.

Candidates selected following initial review must complete and be able to pass: computerized testing; interview(s); security clearance; background investigation; and references checks before final selection of employment.

Employee Type: Regular Full-Time
Position Number: 10854038

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: September 8, 2026
Closing Date: September 15, 2026

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📌 Dispatcher (Ontario)
🏢 Ontario University Athletics
📍 Ontario